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Customer Service Advisor
1 month ago
Customer Service Advisor
Hybrid
Monday to Friday - 37hr a week
£20k-£22k per annum
Stoke-on-Trent
As a Customer Service Advisor your key responsibilities will be to:
- Provide excellent customer service at all times.
- Deliver comprehensive administrative support.
- Raising orders for day-to-day repairs and generally monitor progress of orders placed, liaising with colleagues, contractors and tenants
- Undertake customer satisfaction surveys, gathering and reporting feedback to assist with measuring the performance against service standards
- Assist in the delivery of an efficient and effective void process, dealing with the closure of old tenancies and helping to ensure that vacancies can be re-let as quickly as possible
- Help administer the housing waiting list, documenting and processing upon receipt all new housing applications, shortlisting applications against predetermined criteria prior to detailed assessments being completed by other colleagues
To be a succesful applicant for this Customer Service Advisor role, you will have experience:
- In a similar role role such as Repairs Clerk, Customer Service Officer, Lettings, Contact Management.
- In Safeuguarding
- In Health & Safety
- In maintaining an IT database
The perks of being a Customer Service Advisor are:
- Flexible working (with a regular office presence)
- Up 40 days annual leave
- Excellent learning and development opportunities
- Contributory pension scheme
- Occupational sick pay
- Healthcare cash plan
- Discounted Gym Memberships
If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.
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