Messaging Analyst

The Opportunity

The Parliamentary Digital Service, a joint department of both Houses of Parliament, provides technology and intranet services to all Parliamentary users. It is also responsible for the strategic direction of Parliament's digital offering through Parliament's Digital Strategy and the delivery and management of parliamentary digital platforms, including the website. We support Parliament through our team of over 450 dedicated and professional digital colleagues.

The Productivity and Collaboration Team are the technology product owners for the collaboration tools used across Parliament. We provide provisioning, administration, and support for services such as email, file storage & collaboration, records management, and video conferencing.

The Messaging Analyst role provides 3rd line support and technical expertise for the messaging services supported by the Productivity & Collaboration team. This primarily consists of a Microsoft Exchange hybrid environment (managing both an on-premises and Microsoft 365 environment), and the Mimecast email security gateway. The Productivity & Collaboration team are the owners of the overall Microsoft 365 service, and this role regularly involves working across other areas of the M365 stack, particularly licensing, SharePoint Online, and the M365 Compliance Portal.

The Messaging Analyst will also be expected to provide support for our videoconferencing services (Microsoft Teams and Zoom) through close collaboration with the Videoconferencing Service Owner.

This role involves both "business as usual" support of day-to-day issues, and project work managed through the "Request for Service" process.

What You Need

About The Team

Supporting a wide range of Microsoft products, tools and services, everyone in the Messaging Team has an important contribution to make. From troubleshooting and problem-solving to lifecycle management and the introduction of new technologies and processes, we help UK Parliament carry out its democratic duties safely and securely as well as efficiently. We're a collaborative team, with a variety of roles and responsibilities, supporting each other to resolve issues and find innovative solutions.

About Us

UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

Our Package

Please refer to our Candidate Information Pack for a full list of our benefits which include:

How To Apply

Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV and show how you meet criterion 1, 2, 4, 5. Our application process is anonymous, so please remove any personal information from your CV.

Apply By:

Interviews: W/C 2nd September

Format: Panel Interview (Remote)

Our Culture

For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.

We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.