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Customer Service Advisor

3 months ago

Coventry West Midlands, United Kingdom Pertemps Full time
Job Title: Customer Service Advisor
Location: Coventry
Salary: £25,000 per annum (negotiable based on insurance experience)
Job Type: Permanent, Full-Time
Working Hours: Monday to Friday, 8am – 5pm (with half an hour lunch break) and occasional Saturday mornings, 8am – 12pm
About My Client: A local insurance broker based in Coventry, providing a wide range of personal lines insurance. In addition to standard insurance products, we offer specialty products such as horsebox, motorhome, and classic schemes. Our office is bustling with activity, and we are looking to expand our dedicated team.
Job Overview: As a Customer Service Advisor, you will be an integral part of our small, close-knit team. You will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include handling inquiries, resolving issues, and assisting with various insurance-related queries. Given the nature of our business, we value long-term commitment and local knowledge.
Key Responsibilities:
  • Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
  • Assist customers with their insurance policies, including policy changes, renewals, and cancellations.
  • Provide information on our range of insurance products and services, helping customers make informed decisions.
  • Resolve customer complaints and issues efficiently, ensuring a positive outcome.
  • Maintain accurate records of customer interactions and transactions in our CRM system.
  • Collaborate with other team members to ensure a seamless customer experience.
  • Stay up-to-date with industry regulations and company policies to provide accurate information.
  • Identify opportunities to upsell or cross-sell additional products and services to customers.
Qualifications and Skills:
  • Previous experience in a customer service role, preferably within the insurance industry.
  • Administrative experience is essential.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Proficiency in using computer systems and CRM software.
  • Hardworking with good timekeeping skills.
  • Great phone manner and ability to work on own initiative.
  • Local knowledge and a desire to be part of our team long-term.
Benefits:
  • Competitive salary of £25,000 per annum (negotiable based on experience).
  • Comprehensive training and ongoing professional development.
  • A supportive and collaborative work environment within a small, close-knit team.
  • Opportunities for career advancement within the company.
  • Employee benefits package, including health insurance and pension scheme.