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Supply-Chain Customer Service Account
4 months ago
Job Description
Key Responsibilities
Within area of operation, the OES Logistics Account & Projects Manager will be:
- Acting as the Logistics Account Manager for Service Parts supply to the Original Equipment Manufacturers. Ensuring customer delivery service satisfaction.
- Managing automated EDI ordering system with correction of errors when necessary.
- Pro-active Monitoring of Orders, Stock, Dispatch / Collection Frequencies and Daily Status.
- Negotiating of delivery dates with Production Plant, Central Warehouse Planning and Dispatch.
- Supporting Vehicle Launches, Engineering Changes and Field Campaigns with On-Time delivery.
- Providing Customer Service with Logistical, Pre-Delivery Advice and Quality related queries.
- Monitoring Key Performance Indicators and driving continuous improvement.
- Mentoring of New Team Members
- Team Expert in Customs Processes (i.e. EU Export, UK Import for Sales, and Vice-Versa for Returns).
- Team Expert in Quality topics (i.e. Customer Complaint Management, and Returns Process).
- Responsible for Niche OE Business channel.
- Responsible for Receivables / Cash Management.
- Key-User on SAP & S4HANA Logistical System Developments.
Specific Features
- Management of Extensive Product Ranges and Various Customers.
- Technical appreciation of Automotive Products and Services required.
- Regular visits, networking and development of professional relationships needed.
- Ability to multi-task, use several systems including SAP essential.
Targets and measures
The job holder's success will be measured by, but not limited to:
- Stated External Client's Delivery Performance KPI Target.
- Predefined Internal Delivery Performance KPI Target.
- Project Contribution for Continuous Improvement.
- Cost Saving Contribution towards Profitability Target.
- Development of strategies to achieve Target Package and Improve Business performance.
Qualifications
Knowledge and Skills:
The job holder will hold the following knowledge and skills:
- Degree or equivalent in Business Studies, Business Administration or Logistics required. A degree or equivalent in Mechanical or Electronic Engineering also desirable.
- 2 years' experience in a similar role. Customer Services, Logistics and Operations experience. Experience in the automotive industry would be beneficial. Experience in Building and managing. Professional relationships would be advantageous.
- Should have knowledge of SAP and EDI Systems.
- Ability to drive Solutions, Manage Systems, Install and Approve Systematic Process and Drive Continuous Improvement in a Business to Business environment.
Key Qualities
The job holder will be:
- Passionate about Customer Service, Systematic Processes and Continuous Improvement.
- Excellent Communication and Presentation Skills, and ability to maintain and develop excellent Professional Customer Relationships.
- Flexible and able to Multi-Task to work on several accounts, various products and delivering existing and new business.
- Interest in the automotive industry would be beneficial.
- Ability to and interest in travel domestically and internationally.
