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Customer Solutions Advisor
3 months ago
CCA Recruitment is excited to offer an amazing opportunity to join a renowned financial services company as a Customer Solutions Advisor. This full-time position comes with fantastic company benefits and the chance to be part of a team that values a great customer experience. The company is dedicated to your learning and development from initial training through to your ongoing career progression. You'll work alongside inspiring colleagues, receive support from experienced Team Managers, and enjoy continuous assistance.
As a Customer Support Advisor, no two days will be the same. You will work closely with customers to understand their financial circumstances, assist them in getting back on track, and handle customer settlements and queries with care and professionalism.
Why Join Us?
- 23,000 basic salary & opportunity to earn monthly bonus.
- Excellent benefits, including retail discounts, pensions & life assurance.
- Rotational shift pattern between the following hours:
- Monday - Thursday 8am-8pm
- Friday - 9am - 5:30pm
- Saturday - 8am - 2:30pm (1 in 3)
- Work with a team of inspiring colleagues and experienced Team Managers.
- Comprehensive training and continuous development opportunities.
- Opportunities for advancement within the company.
Key Responsibilities:
- Engage with customers to understand their financial situations and provide appropriate assistance.
- Handle customer settlements and resolve any queries efficiently.
- Maintain a compassionate and supportive approach in all customer interactions.
- Collaborate with team members to ensure excellent service delivery.
What We're Looking For:
- Excellent listening abilities to understand and address customer needs effectively.
- A caring and passionate attitude towards providing outstanding customer service.
- Ability to handle challenging situations with patience and professionalism.
- Previous experience in customer service role.
- Demonstrated consistent work history with minimal gaps between jobs.
- Ability to commute to Kilmarnock (Hybrid Role).
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
