Customer Assistant-Service

4 weeks ago

Chichester West Sussex, United Kingdom Marks and Spencer Part time

Summary

Service and Safety Assistant

All the details

sunday 9:45-16:00
friday 11:00-19:00
saturday 11:00-19:00

Key Accountabilities and Measures

  • Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
  • Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
  • Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
  • Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
  • Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
  • Thank our customers for shopping with us when they exit
  • Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
  • Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
  • Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
  • Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
  • Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
  • Ensure that persons served with a trespass notice do not re-enter the site
  • Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
  • Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
  • Report any incidents of known or suspected internal theft or malpractice

Key Skills

  • Being confident with an easily felt presence and friendly and natural personality is essential
  • Strong communication skills with the ability to engage customers with ease
  • Ability to remain focussed at greeting customers and deterring suspicious activity
  • To have a natural empathy with our M&S brand and values, including service behaviours
  • To be self-motivated, willing to improvise and suggest or try new approaches
  • Able to maintain high standards of appearance and uniform standards
  • No requirement to be licensed, but good observation skills would be a benefit

Key Relationships and Stakeholders

  • Store Management team
  • Store Colleagues
  • Operational Security Manager
  • Regional teams (RLPMs/RCOMs)
  • Store Detectives
  • SOC
  • Police
  • Local Networks

  • Customer Service Assistant

    3 months ago

    Chichester, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant - Nights **Location**:Chichester, PO18 0DU **Hours**:Part-Time Hours Available **Hourly Rate**: Upto £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+...

  • Customer Service Assistant

    3 months ago

    Chichester, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Chichester, PO18 0DU **Hours**: Part-Time Hours Available **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group Transport Required We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...

  • Customer Service Assistant

    3 months ago

    Chichester, United Kingdom GilesSmith Group Full time

    Job Title - Customer Service Assistant Location - Chichester, West Sussex Salary - £20,820 Permanent We are a young entrepreneurial company working with one of the UK’s leading Challenger Banks, OneSavings Bank. Acting as Branch Agents from our Chichester and Littlehampton Branches, supporting their Retail Savings franchise, KentReliance. We are...

  • Customer Service Assistant

    3 months ago

    Chichester, United Kingdom GilesSmith Group Full time

    Job Title - Customer Service Assistant Location - Chichester, West Sussex Salary - £20,820 Permanent We are a young entrepreneurial company working with one of the UK’s leading Challenger Banks, OneSavings Bank. Acting as Branch Agents from our Chichester and Littlehampton Branches, supporting their Retail Savings franchise, KentReliance. We are...

  • Customer Service Assistant

    3 months ago

    Chichester, United Kingdom Ontrak Recruitment Full time

    Customer Service Assistant Required - Immediate Starts Available! Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways. Competitive rates of pay and a great opportunity to kick start your career within the railway. **Job Role**: Gateline Assistant **Location:...

  • Customer Service Assistant

    5 months ago

    Chichester, United Kingdom Govia Thameslink Railway Full time

    **Are you passionate about delivering outstanding customer service?** **Do you enjoy helping people?** This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day! Key to your role, at all times, is being visible and anticipating the needs...

  • Customer Service Assistant

    3 months ago

    Chichester, United Kingdom Govia Thameslink Railway Full time

    **Key Info** Role**:Gateline Assistant (Cash Handling)** Locations**: 2 x Chichester, 2 x Worthing** Contract**:Full Time, averaging 35 hours per week** Roster**: Earlies & Lates (covering between 04:305 and 01:50 approx)** **Are you passionate about delivering outstanding customer service?** **Do you enjoy helping people?** This is your opportunity,...

  • Customer Assistant

    2 weeks ago

    Chichester, West Sussex, United Kingdom Lidl Full time

    Customer Assistant Location Store - Unit 1 Westhampnett Road PO19 6EX Chichester Contract Full Time Experience Level Experienced Employment Area Store Reference Number 462825 Summary £12.40 - £13.35 per hour | 25 hour contract | shifts 5am Starts or 11pm Finishes | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension schemeEveryone...

  • Customer Service Assistant

    3 months ago

    Chichester, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant - ChichesterCome join our fantastic team.We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous...

  • Customer Service Assistant

    3 months ago

    Chichester, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant - ChichesterCome join our fantastic team.We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous...

  • Customer Service Representative

    7 days ago

    Chichester, West Sussex, United Kingdom Robert Walters Direct Sourcing EMEA Full time

    We are looking for Customer Service Agents to join the team with our amazing client, allowing you to work from our modern Chichester Office on a hybrid basis. We require the successful candidate to work in a busy team dealing mainly with pension's management responsible for delivering a high level of customer service to scheme members.What can you expect?As...

  • Customer Service Assistant

    3 months ago

    Chichester, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant - ChichesterCome join our fantastic team.We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous...

  • Customer Service Assistant

    2 weeks ago

    Chichester, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant - Chichester Come join our fantastic team. We love to entertain! It's in our DNA! and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous...

  • Customer Service Assistant

    3 months ago

    Chichester, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant - ChichesterCome join our fantastic team.We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous...

  • Customer Services Assistant

    2 weeks ago

    Crawley, West Sussex, United Kingdom Consult Full time

    We're seeking a dynamic & dedicated Customer Service Assistant to join our clients' industry-leading team in Crawley. About the Client: Our client is a global leader in dental implants, restorative materials and CADCAM prosthetics and for over 60 years, they have been at the forefront of ground-breaking advancements in dentistry. Their dedication...

  • Customer Services Assistant

    2 weeks ago

    Crawley, West Sussex, United Kingdom Consult Full time

    We're seeking a dynamic & dedicated Customer Service Assistant to join our clients' industry-leading team in Crawley. About the Client: Our client is a global leader in dental implants, restorative materials and CADCAM prosthetics and for over 60 years, they have been at the forefront of ground-breaking advancements in dentistry. Their dedication...

  • Customer Service Assistant

    3 months ago

    Chichester, United Kingdom Rinkit LTD Full time

    Responsibilities within the Department: - Respond to inbound contact on the phone and online through various platforms - Track orders as they process through courier networks - Report issues/process improvement opportunities to supervisor An award-winning e-commerce business based in Chichester is currently looking for a new member to join its purchasing...

  • Customer Services Pensions Assistant

    2 weeks ago

    Crawley, West Sussex, United Kingdom Consult Full time

    We're seeking a dynamic & dedicated Customer Service Assistant to join our clients' industry-leading team in Crawley. Our client is a global leader in dental implants, restorative materials and CADCAM prosthetics and for over 60 years, they have been at the forefront of ground-breaking advancements in dentistry. Their dedication to quality and...

  • Customer Services Pensions Assistant

    2 weeks ago

    Crawley, West Sussex, United Kingdom Consult Full time

    We're seeking a dynamic & dedicated Customer Service Assistant to join our clients' industry-leading team in Crawley. Our client is a global leader in dental implants, restorative materials and CADCAM prosthetics and for over 60 years, they have been at the forefront of ground-breaking advancements in dentistry. Their dedication to quality and...

  • Pharmacy Assistant

    1 day ago

    Chichester, West Sussex, United Kingdom Paydens Group Full time

    About Paydens GroupPaydens Group is a family-owned business within the healthcare and pharmaceutical industry, committed to recognising and bolstering our employees' contributions and growth.Job SummaryWe are seeking a motivated and detail-oriented individual to enrich our team as a Pharmacy Assistant. This role is instrumental in supporting our pharmacy...