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Customer Success Manager
3 months ago
- You will be the face and voice of Trickle; putting our customers first by ensuring that the product is effectively implemented and adopted whilst also dealing with queries, understanding problems and articulating solutions.
- You will join a small team, and certainly won’t be just a cog in the wheel You’ll be dealing with a diverse range of clients and stakeholders from small scale start-ups right through to large scale organisations like the NHS to ensure that their employees’ voice is heard and that they are engaged.
- Work with the CSM team to complete needs analyses, run demo’s and ensure an incredible onboarding experience
- Competent facilitating conversations with entry level teams through to senior leaders
- Build lasting client relationships through effective client / account management and ensuring a fit-for-purpose solution is delivered
- Be the product expert for any client questions, queries or concerns
- Gather relevant feedback and analyse engagement trends to inform future product development
- Have an input in to the ongoing development and improvement of our Customer Success processes and onboarding procedures
- You’ll be passionate about building relationships and the overall customer experience.
- You’ll be a natural collaborator with enthusiasm, exceptional communication skills, the ability to understand our clients’ needs and propose effective solutions within the Trickle suite.
- You’ll have experience in a similar B2B focused Customer Success, Client Relationship Management, Account Management or equivalent position.
- Competitive salary
- 4 day working week
- Remote first working
- Excellent professional development opportunities
- Opportunity to work alongside a team with a proven track record of creating multi-million-pound businesses
- Opportunity to have an impact on a small yet incredibly ambitious organisation as we grow