Customer Service – Personal Banker

4 weeks ago


Preston, United Kingdom NatWest Group Full time

Join us as a Customer Service - Personal Banker in Preston

  • You'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
  • We'll look to you to proactively find ways to continually enhance our customer banking experience
  • We'll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training

What you ll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you'll be committed to providing outstanding service in every interaction. You'll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you'll be:

  • Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
  • Completing general banking requests such as payments, balance enquires and transfers
  • Helping customers to understand the different ways they can bank with us and the range of services we can offer
  • Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you ll need

To be successful in this role you'll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you'll need to highlight the benefits of our products and procedures to our customers in a way that's easy to understand.

You'll also need:

  • A passion for customer service and strong attention to detail
  • The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
  • Strong interpersonal skills and the ability to work well as part of a team
  • The commitment to develop new skills and responsibilities

What else you need to know

We're here for our customers when it's most convenient for them so you'll need to work flexibly.

Hours

  • Full time - 35hrs
  • Fixed term contract - 12 months
  • You'll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview

You ll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you re ready and have mastered your current role, we'll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

Salary: £24,750 per year (pro rata for hours worked)

You'll join on a competitive salary of £24,750 and in addition you'll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You ll have a generous holiday entitlement of 33 days. (pro rata for hours worked) - you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.


  • Customer Service

    1 month ago


    Preston, United Kingdom Lancashire Lightening Services Ltd Full time

    **About us** Lancashire Lightening Services Ltd t/a UV Logistics, is a business based in Preston, PR2 5BL. We are professional, fun, engaging, and our goal is to train new staff to continue our successful business model and help to grow the company.. **Responsibilities**: - Compile and enter information into company database - CRM. - Answer questions...


  • Preston, United Kingdom TEEM Recruitment Full time

    Our client are looking to recruit an enthusiastic, confident and reliable person who is committed to exceptional customer service. This role is to work in a Building Society. You will be expected to collaborate and support your colleagues, across a broad range of tasks within the team. The role will include: - Supporting the Branch Manager in delivering...


  • Preston, United Kingdom Candidate Source Ltd Full time

    Are you a positive person looking for a new Customer Service Advisor position? If you love helping others, making a difference and having a laugh in the process Then we have the job for you! We’re on the hunt for confident Customer Service Advisors who love being on the phone! Someone that would a fun office and a super supportive team. Expect lots of...

  • Customer Service

    1 month ago


    Preston, United Kingdom Swift Temps Full time

    Swift Temps are actively recruiting for a number of Customer Service Advisors in Preston City Centre. **Job Requirements;** - Experience working with Microsoft office products desirable. - Customer Service Experience. **Hours;** - 9am - 5pm - Monday to Friday. **Job Requirements;** - Experience working with Microsoft office products desirable. **Job...


  • Preston, United Kingdom Homes for Students Full time

    Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver exceptional customer service to our...


  • Preston, United Kingdom Eriks Full time

    **Job title:  Customer Service Administrator** **Job Location:  Preston** **ABOUT US -** We are ERIKS, a technology driven, specialist industrial services provider offering a wide range of mechanical engineering solutions and technical services to an incredibly broad spectrum of industries. We are involved, often without you knowing, in your day to...

  • Customer Service

    4 weeks ago


    Preston, United Kingdom Lancashire Lightening Services Ltd Full time

    **About us** Lancashire Lightening Services Ltd is a small business in Preston, PR2 5BL. We are professional, fun, engaging, and our goal is to train new staff to continue our successful business model and help to grow the company.. Our work environment includes: - Modern office setting - Growth opportunities **Responsibilities**: - Compile and enter...


  • Preston, United Kingdom Swift Temps Full time

    **We are looking for experienced Customer service advisors for our client in Central Preston.** **This is a remote role working from home** To be considered, you must have a **Windows Device (Laptop/PC) - Windows 10 / 8.1 or 8** Chromebooks, Tablets, Mobile Phones and Apple Devices **do not** meet specifications, the device must have a full Windows...

  • Customer Service

    1 month ago


    Preston, United Kingdom Lancashire Lightening Services Ltd Full time

    **About us** Lancashire Lightening Services Ltd is a business based in Preston, PR2 5BL. We are professional, fun, engaging, and our goal is to train new staff to continue our successful business model and help to grow the company.. Our work environment includes: - Modern office setting - Growth opportunities **Responsibilities**: - Compile and enter...


  • Preston, United Kingdom TEEM Recruitment Full time

    Customer Service Assistant/Building Society (Based in Preston) £21,405.59 Full time - 36.25 Hours Our client are looking to recruit an enthusiastic, confident and reliable person who is committed to exceptional customer service. Someone with excellent interpersonal skills effectively communicating with cusotomers you will need a good standard of...


  • Preston, United Kingdom Sibelco Australia Full time

    Representative Customer Services Sibelco is a global material solutions company. We mine, process and sell industrial minerals at locations worldwide, focused primarily on silica, clays, feldspathics and olivine. We are also leaders in glass recycling. The Sibelco Group operates over 110 production sites in 31 countries, with a team of over 5,000 people. -...


  • Preston, United Kingdom Sibelco Australia Full time

    Representative Customer Service Sibelco is a global material solutions company. We mine, process and sell industrial minerals at locations worldwide, focused primarily on silica, clays, feldspathics and olivine. We are also leaders in glass recycling. The Sibelco Group operates over 110 production sites in 31 countries, with a team of over 5,000 people. -...


  • Preston, United Kingdom Adecco Full time

    **Customer Service Advisor** **Fulwood** **£23k Monday to Friday** Adecco are privileged to be supporting this splendid business once again as the team grows. - To ensure all customer needs are met promptly and accurately. - Providing office support to the sales team where necessary with a view to achieving departmental goals. - Achieving group targets...


  • Preston, United Kingdom MM Staffing Solutions Full time

    We are looking for a number of customer service advisors for our logistics client based in Preston. We have both full and part time roles available. The role involves; - Dealing with customer complaints. - Give customers information about products and services. - Speaking to new and existing customers verifying details or orders. - Liaising with drivers...


  • Preston, Lancashire, United Kingdom Adecco Full time

    Customer Service Assistant (Kendal branch) - 36.25 hours per week Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? If so, we have a fantastic opportunity for you to join our client's customer service team as a Customer Service Assistant. Our client is a...


  • Preston, United Kingdom University of Central Lancashire Full time

    **Job Reference**: 0270-23 - ** Date Posted**: Friday, 16 June 2023 - ** Application Closing Date**: Sunday, 2 July 2023 - ** Location**: Preston Campus - ** Salary**: £22,197 to £24,144 per annum - ** Basis**: Full Time - ** Contract Type**: Indefinite - ** Job Category / Type**: Professional Services - ** School / Service**: Library and Customer...


  • Preston, United Kingdom Multitask Recruitment Solutions Full time

    Multitask Recruitment Solutions are looking for a **Customer Service Advisor** for our client based in **Walton Summit - Bamber Bridge**. **Working Hours**: - Mon - Fri 9am - 6pm - Occasional Saturday - 8.00am - 12pm **Qualifications / experience requirements**: - Customer service: 2 years (preferred) - Working in a busy call Centre environment...


  • Preston, United Kingdom Swift Temps Full time

    **Job Requirements;** - Experience working with Microsoft office products desirable. - Customer Service Experience. - Working on Multiple Projects **DBS CHECK WILL BE DONE BEFORE START OF ROLE** **Hours;** - Working hours are between - Multiple Shifts available (2 Available) - 5 out 7 Days - 1 Days Training in Head Office (Preston) - Work from Home. **Job...


  • Preston, United Kingdom Jewson Builders Merchants Full time

    This role is working with **Jewson,** **Preston** as part of the **STARK Group.** We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftspeople who build, renovate, and maintain the cities of tomorrow. At **STARK Group**, we have a strong culture that is built on...


  • Preston, United Kingdom The Best Connection Employment Group Full time

    The Best Connection are seeking a Customer Service Advisor for a client in Walton Summit, Bamber Bridge. This is a position offering a friendly and supportive environment which provides great opportunities with immediate starts after the interview process, and full training is provided. This job involves inbound and outbound calls to customers and...