Customer Service Supervisor

2 weeks ago

Preston, United Kingdom Jewson Builders Merchants Full time

This role is working with **Jewson,** **Preston** as part of the **STARK Group.** We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftspeople who build, renovate, and maintain the cities of tomorrow.

At **STARK Group**, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.

**So, what are we looking for?**

This role has a strong focus on customer service as well as working outside supervising the yard team, so this role is great for someone who loves to build relationships with customers, has strong leadership qualities and enjoys working outdoors. Full workwear and PPE will be supplied for you.
- A positive team player who is a strong and inclusive leader
- A genuine enthusiasm for dealing with customers, and a ‘customer 1st’ attitude
- Confident working both indoors and outdoors, with a strong focus on H&S
- Comfortable in a role involving extensive manual handling of bulky items

A forklift licence would also be an advantage, however it’s not essential as we are happy to organise training for you.

**So, what will you be doing?**

As a **Yard Supervisor** you will play a pivotal role in supporting management by supervising the yard and driver team to deliver an excellent customer experience. You will also be expected to make sure your team are fully compliant with best practice Health and Safety processes whilst working towards branch sales and profit targets. From serving our customers to loading vehicles ready for delivery, and from monitoring stock to growing our sales, you’ll be at the heart of our operations

Your day-to-day duties will include:

- Welcome customers to the branch and take an active interest in their projects
- Get to know our product lines so you can offer help and advice
- Ensure your team are set up for the day, including delivery drivers with route planning
- Help to process and prepare customer orders - load and unload customer and supplier vehicles using a forklift truck to minimise manual handling (training will be provided)
- Work as a direct support the management team and act as a keyholder when needed
- Check incoming deliveries and report missing or damaged products
- Maintain stock levels in both the warehouse and yard areas, carrying out regular stock counts
- Keep the branch looking clean and tidy and make Health & Safety a priority
- Work with colleagues to suggest opportunities for improvement

**Are Jewson and STARK Group inclusive employers?**

The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.

We do not accept unsolicited CV's from recruitment agencies we operate a fully internally managed recruitment service

Schedule:

- Day shift

Work Location: In person

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