Call Centre Manager

1 week ago

City, United Kingdom Duval Associates Full time

Senior Telesales Manager - Call Centre Manager Payroll Software Software Sales Team Lead - B2B Sales Floor manager Brand new payroll product from a SaaS beast based in Manchester.
Be responsible for sales performance for a team of 10 Inside Sales BDMs
Coach, Manage and Mentor high performance Telesales Executives - Payroll experience required
Manchester COME ON
What are you waiting for? Brilliant earnings Monday to Friday
Negotiable salary based on experience and incredible OTE up to £65K plus incredible benefits including 34 days holiday, on-site gym in a stunning, modern office building
You must have managed a team in an outbound, dynamic call centre or large sales floor environment.
Get on board the gravy train

Outbound B2B payroll software sales into the SME market This is a glorious opportunity to get on board the gravy train, the best sales performance environment in the North. Fantastic game-changing new payroll product about to take the market by storm
We want energy, coaching, motivation, carrot with a little tiny bit of stick. Dynamic incentive driven people, teams and environment.

Sales Leadership Coaching Manchester based SaaS Tech business Tech Growth Payroll Software Sales Telesales
Can you mentor and motivate a team in a high performing sales environment?
Speak to for more details

This role requires a sales floor manager who can get the best out of their people. You ll need a background in payroll software / Sage and experience of KPI s, campaigns, data and a proven track record of leading a team of 10 and helping them successfully meet targets.

The Role:

  • Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs
  • Ongoing development planning to drive performance through effective communication and documentation
  • Plan for the week/month ahead based on current issues and analysis of the previous week/month s stats
  • Deliver weekly plans through daily performance & stat reviews
  • Performing coaching, 1:1 s, agent contribution reviews, conduct & behaviours reviews in line with policies
  • Deliver documentation based on the constant coaching and improvement of their team
  • All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management
  • Keep up to date with any campaign/company updates and changes

What we re looking for:

  • Must have at least 3 years experience in a management position leading a sales team to targets
  • Background in payroll software / Sage
  • Competent user of salesforce
  • Uses statistical analysis to implement long-term and short-term fixes
  • Set a constant example in terms of behaviour and setting standards
  • Gains feedback and analyse the way you communicate
  • Always consistent and professional
  • Manages and assists in performance improvements
  • Analytical and problem-solving skills - can interpret MI and deliver Action Plans
  • Good understanding of Inbound and Outbound telephony/dialler systems
  • Excellent communication skills - effective coaching skills; the ability to build relationships & can motivate staff
  • Strong organisational aptitude and proven time management skills
  • Excellent people management skills
  • The proactive and decisive approach to problem-solving
  • Strong organisational aptitude and proven time management skills
  • Highly effective communication

The Benefits:

  • 25 days holiday, plus bank holidays, Day off on your birthday, Holidays increase after 2- and 5-years service.
  • Perkbox discounts.
  • Pension Plan and Life Insurance.
  • Access to Employee Assistance Programme.
  • Company incentives, access to discount schemes.

Are you a manager, motivator and outbound sales leader? Apply now, or speak to for all the info

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