Call Centre Agent

3 weeks ago


Inverness Highlands, United Kingdom Marston Holdings Ltd Full time

Customer Service Advisor

Location: Inverness

Salary: £22,308

We are seeking dedicated and empathetic individuals to join our team as Customer Service Agents.

As a Customer Service Advisor, you will serve as the frontline representative of our company, providing exceptional support to our valued customers. You will engage with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and ensure a positive customer experience.

This role will become remote after 6 weeks training in our Inverness office.

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

The group currently has revenue of £270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK.

As a Customer Service Advisor with Marston Holdings Ltd you will have a pivotal role in our contact centre, engaging with customers and helping them find a solution, whether that's processing payments, agreeing a payment plan, or helping them resolve a query.

You will handle customer cases from different service channels starting with inbound and outbound calls and progressing through our pathways onto live chat, email, and letter correspondence.

Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.

  • Experience of handling and resolving difficult situations
  • Effective communication and organisational skills
  • Good understanding and use of Microsoft Office Applications
  • Excellent phone manner
  • Strong time management and organisational skills
  • Comfortable working alone as well as part of a team

What's in it for you?

  • Hours: Great work life balance and only working 1 in 3 Saturdays
  • Monday to Friday, working shifts between 8am - 8pm
  • Office based for the initial 6 weeks training period, then fully remote.
  • Contract: Full time, 37.5 hours per week
  • Enhanced Maternity and Paternity Package NB subject to eligibility criteria
  • 25 days annual leave plus bank holidays
  • Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing

If this sounds like the job for you, please apply....

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.


  • Operations Agent

    4 weeks ago


    Inverness, United Kingdom Blue Arrow Full time

    Blue Arrow are delighted to be recruiting for our client who is a world wide delivery business. This position is based in Inverness working as an operations agent. Weekly Hours: 40- 45 hours Hours of Work: 0730-1700 or 1030-1900. Days of Work: Monday - Friday Daily Duties: - Deal with all internal and external customers visiting the Service Centre in a...


  • Inverness, United Kingdom Scottish Prison Service Full time

    The purpose of this role is to provide administration support to the Links Centre team based within the Offender Outcomes department. _ - Responsibilities- Provide relief cover for HDC Admin with requirement to maintain competence in this role to fulfil this task effectively as well as provide ad hoc assistance to the Casework Manager across the...

  • Operations Agent

    1 month ago


    Inverness, United Kingdom Blue Arrow Ltd Full time

    Blue Arrow are delighted to be recruiting for an Operations Agent in Inverness. Start Date: ASAP Hourly Pay: £10.72 Weekly Hours: 40 Hours Hours of Work: 10:00 - 18:30 Days of Work: Monday - Friday Daily Duties: - Serving at Reception. Dealing with internal and external customers. - Answering phone calls - Dealing with parcel/shipment queries -...


  • Inverness, Highland, United Kingdom Multi Trades Recruitment Full time €25,200

    Multi-Trades Recruitment is looking for Debt Collections Officer for a well-established company in Inverness. This is a full-time, permanent position with no agency probation period! Happy to work outdoors and travel around the area * Previous experience is desirable but not essential, we will consider applications from a range of different backgrounds...


  • Inverness, United Kingdom Marston Holding Limited Full time

    Vacancy ID: - 039926 - Town: - Inverness - Closing Date: - Salary: - 21255 Customer Service Agent £ 21,255 Marston Holdings Limited has an exciting opportunity for a Customer Service Agent to join their team on a full time, permanent basis. Hybrid working is available after initial training. As a Customer Service Agent with Marston Holdings Ltd you...

  • Customer Service Agent

    23 hours ago


    Inverness, United Kingdom Marston Holdings Full time

    Customer Service Advisor We are seeking dedicated and empathetic individuals to join our team as Customer Service Agents. As a Customer Service Advisor, you will serve as the frontline representative of our company, providing exceptional support to our valued customers. You will engage with customers via various channels, including phone, email, and live...


  • Inverness, Highland, United Kingdom Sert Group Limited Full time

    Do you have good communication skills? Can you deal with challenging conversations to overcome situations with a successful outcome? This role will be covering Inverness (IV) and surrounding areas. We are looking for a number of Field Debt Recovery Agents to conduct a pre-disconnection visits for a well established company within the energy sector. This is...


  • Inverness, United Kingdom Marston Holdings Full time

    Customer Service Advisor We are seeking dedicated and empathetic individuals to join our team as Customer Service Agents.As a Customer Service Advisor, you will serve as the frontline representative of our company, providing exceptional support to our valued customers. You will engage with customers via various channels, including phone, email, and live...

  • Reservations Agent

    3 days ago


    Inverness, United Kingdom Lighthouse Hotel Management Full time

    At **Courtyard by Marriott Inverness Airport** we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do. The position of** Reservations Agent (Part Time) **has become available at Courtyard by Marriott Inverness Airport. Reporting to the Reservations Manager you will be...

  • Rental Sales Agent

    5 days ago


    Inverness, United Kingdom Europcar Group Full time

    Europcar is looking for Rental Sales Agents OTE earnings opportunity - £30,000You've probably heard of Europcar. You probably think we just rent cars at the airport. We do so much more!Would you like to be part of the Europcar team? Are you someone who enjoys and excels in customer facing roles? Do you enjoy achieving targets and working as part of a...

  • Rental Sales Agent

    5 days ago


    Inverness, United Kingdom Europcar Full time

    Job Description Europcar is looking for Rental Sales Agents OTE earnings opportunity - £30,000 You've probably heard of Europcar. You probably think we just rent cars at the airport. We do so much more! Would you like to be part of the Europcar team? Are you someone who enjoys and excels in customer facing roles? Do you enjoy...


  • Inverness, Highland, United Kingdom Multi Trades Recruitment Full time

    Multi-Trades Recruitment is looking for Debt Collections Officer for a well-established company in Inverness. This is a full-time, permanent position with no agency probation period! About you: * Be reliable and organized * Looking for a new challenge * Happy to work outdoors and travel around the area * Have a professional manner * Able to...


  • Inverness, United Kingdom Randstad Delivery (GBS) Full time

    Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation? This is the perfect role for you! Position: Driving Field Agent Location: Inverness Hourly rate: £12.40 Duration: 3 months+ Hours: 22 -30 pw Contract type: Temporary (weekly pay through...


  • Inverness, Highland, United Kingdom Multi Trades Recruitment Full time

    Multi-Trades Recruitment is looking for Debt Collections Officer for a well-established company in Inverness.This is a full-time, permanent position with no agency probation period!About you: * Be reliable and organized * Looking for a new challenge * Happy to work outdoors and travel around the area * Have a professional manner * Able to use their...


  • Inverness, Highland, United Kingdom Multi Trades Recruitment Full time €25,200

    Multi-Trades Recruitment is looking for Debt Collections Officer for a well-established company in Inverness. This is a full-time, permanent position with no agency probation period! About you: * Be reliable and organized * Looking for a new challenge * Happy to work outdoors and travel around the area * Have a professional manner * Able to use their...


  • Inverness, United Kingdom KenectRecruitment Full time

    **Operations Agent** **IMMEDIATE START** The Operations Agent acts as the face of the Service Centre, responsible for providing excellent customer service both internally and externally. You are responsible for ensuring that the day-to-day Customer Facing activities and to ensure that all internal and external visitors to the Service Centre are handled in...

  • Cleaning Operative

    2 months ago


    Inverness, United Kingdom Royal Mail Full time

    Royal Mail P&FS are recruiting for Cleaning Operatives at Inverness Mail Centre, 50 Seafield Rd, Inverness IV1 1SG Job Reference Number: 308189 Pay: £11.44 per hour plus Sunday premium of £2.72 per hour Benefits: 22.5 days annual leave, rising to 25 after 5 years’ service, plus bank holidays, uniform, PPE, employee referral scheme and...


  • Inverness, United Kingdom Centred (Scotland) Full time

    **Health and Social Care Administrator** **LOCATION**:Inverness Support Service **REPORTS TO**:Inverness Health and Social Care Team Manager **REMIT**:Provision of all the administrative support requirements for the daily functioning of Inverness Support Service **SALARY**:£21,002.80 - £22,022.00 **HOURS: 9-5 Monday to Friday**. **BACKGROUND** **In...

  • Team Leader

    5 days ago


    Inverness, United Kingdom Marston Holdings Full time

    Customer Service Team Leader Inverness Marston Holdings Limited has an exciting opportunity for a Customer Service Team Leader to join their Operations team on a full time, permanent basis.Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the...

  • Field Merchandiser

    1 day ago


    Inverness, United Kingdom Mitchell Stephenson Full time

    Mitchell Stephenson, a leading Field Marketing Agency, are seeking Field Merchandisers in Inverness and the surrounding areas. Our reps work on established accounts within high street retailers managing an array of products such as greetings cards, gift wrap, vaping products, sim cards and paint. From our humble beginnings in 1995, Mitchell Stephenson are...