Operations Assistant- Part Time

4 weeks ago


Inverness, United Kingdom KenectRecruitment Full time

**Operations Agent**

**IMMEDIATE START**

The Operations Agent acts as the face of the Service Centre, responsible for providing excellent customer service both internally and externally. You are responsible for ensuring that the day-to-day Customer Facing activities and to ensure that all internal and external visitors to the Service Centre are handled in the appropriate manner.

**Challenges**
- Remain calm and professional

Ensure you provide the best possible customer service no matter the behavior of the customer.
- Wwork under time pressures to ensure that your workload is complete
- Improving and maintaining your goals and coming up with new ideas and suggestions to ensure these are met

**Activities & Responsibilities**
- Provide administrative and operational tasks, necessary to ensure the correct functioning of the Service Centre
- Respond to all queries in accordance with company standards. (GSOP)
- Process all incoming and outgoing shipments in line with compliance procedures
- Scan/process shipments
- Deal with all internal and external customers visiting the Service Centre in a professional manner.
- Responding to Problem Pieces and ensure redistribution is arranged
- Use computer systems with numerous
- Adhere to legislation including Health and Safety, Working Time Directive regulations etc
- Act as Service Centre receptionist when necessary
- Adhere to customs / import / export procedures

**Skills/Capabilities**
- Excellent written and verbal communication
- Good teamwork
- A precise and time measured approach to tasks and activities
- Good analytical and commercial awareness
- Self-motivated with good judgment and decision making qualities

**Job Types**: Temp to perm, Permanent, Part-time
Contract length: 6 months

**Salary**: £11.78 per hour

Expected hours: 20 per week

Schedule:

- Day shift
- Holidays
- Monday to Friday

Ability to commute/relocate:

- IV1 1SN: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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