Operations Assistant- Part Time
4 weeks ago
**Operations Agent**
**IMMEDIATE START**
The Operations Agent acts as the face of the Service Centre, responsible for providing excellent customer service both internally and externally. You are responsible for ensuring that the day-to-day Customer Facing activities and to ensure that all internal and external visitors to the Service Centre are handled in the appropriate manner.
**Challenges**
- Remain calm and professional
Ensure you provide the best possible customer service no matter the behavior of the customer.
- Wwork under time pressures to ensure that your workload is complete
- Improving and maintaining your goals and coming up with new ideas and suggestions to ensure these are met
**Activities & Responsibilities**
- Provide administrative and operational tasks, necessary to ensure the correct functioning of the Service Centre
- Respond to all queries in accordance with company standards. (GSOP)
- Process all incoming and outgoing shipments in line with compliance procedures
- Scan/process shipments
- Deal with all internal and external customers visiting the Service Centre in a professional manner.
- Responding to Problem Pieces and ensure redistribution is arranged
- Use computer systems with numerous
- Adhere to legislation including Health and Safety, Working Time Directive regulations etc
- Act as Service Centre receptionist when necessary
- Adhere to customs / import / export procedures
**Skills/Capabilities**
- Excellent written and verbal communication
- Good teamwork
- A precise and time measured approach to tasks and activities
- Good analytical and commercial awareness
- Self-motivated with good judgment and decision making qualities
**Job Types**: Temp to perm, Permanent, Part-time
Contract length: 6 months
**Salary**: £11.78 per hour
Expected hours: 20 per week
Schedule:
- Day shift
- Holidays
- Monday to Friday
Ability to commute/relocate:
- IV1 1SN: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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