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Welcome & Service Assistant / Cynorthwyydd Croeso a Gwasanaeth - Conwy
2 months ago
Summary
With your love of books, people, history and enthusiasm to provide an excellent customer service, you will be a valuable member of the small team at T? Aberconwy, working in the second-hand bookshop and supporting community use of the building.
Hours: This role is a fixed term position with annualised hours. It will be between 1-3 days a week, on a Thursday, Friday, Saturday or Sunday. For much of the contract we will aim to offer a consistent working pattern (to be discussed at interview). However, we are looking for flexibility as the role will need to provide cover and suit the needs of the business depending on the season etc. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments .
Contract end date: 24th February 2025.
Gyda’ch brwdfrydedd dros lyfrau, pobl a hanes, ynghyd â brwdfrydedd dros ddarparu gwasanaeth cwsmeriaid rhagorol, byddwch yn aelod gwerthfawr o dîm bach T? Aberconwy, yn gweithio yn y siop lyfrau ail law ac yn cefnogi defnydd cymunedol o’r adeilad.
Oriau:Mae'r rôl hon yn swydd cyfnod penodol gydag oriau blynyddol. Bydd rhwng 1-3 diwrnod yr wythnos, ar ddydd Iau, dydd Gwener, dydd Sadwrn neu ddydd Sul. Ar gyfer llawer o'r contract byddwn yn ceisio cynnig patrwm gweithio cyson (i'w drafod yn y cyfweliad). Fodd bynnag, rydym yn edrych am hyblygrwydd gan y bydd angen i’r rôl gyflenwi a bodloni anghenion y busnes yn dibynnu ar y tymor ac ati. Mae'r rôl hon yn seiliedig ar oriau blynyddol, lle gall nifer yr oriau rydych chi'n eu gweithio bob mis amrywio, fodd bynnag bydd eich cyflog yn cael ei dalu mewn rhandaliadau cyfartal .
Dyddiad diwedd y cytundeb: 24 Chwefror 2025.
What it's like to work here
This year, 2024, is a trial period of testing and learning and you will be part of this new chapter in T? Aberconwy’s history. You’ll be part of a small team, reporting to our Welcome Manger, and working alongside our Creative Communities Connector and volunteers. There will also be support from the team at Castell Penrhyn, which is in the same National Trust portfolio.
Although situated in the middle of the busy town of Conwy, T? Aberconwy feels insulated from the hustle and bustle of the high street. Visitors frequently comment on how calm and peaceful the space feels. It is the only medieval house to have survived the town’s turbulent history. There are 3 floors, with steps down to the lower ground floor and steps up to the two upper floors. There is no alternative access currently.
Mae eleni, 2024, yn gyfnod prawf o brofi a dysgu a byddwch yn rhan o'r bennod newydd hwn yn hanes T? Aberconwy. Byddwch yn rhan o dîm bach, yn adrodd i’n Rheolwr Croeso, ac yn gweithio ochr yn ochr â’n Cysylltwr Cymunedau Creadigol a’n gwirfoddolwyr. Bydd cefnogaeth gan y tîm yng Nghastell Penrhyn hefyd, sydd yn yr un portffolio gan yr Ymddiriedolaeth Genedlaethol.
Er ei fod wedi’i leoli yng nghanol tref brysur Conwy, mae T? Aberconwy yn teimlo fel ei fod ar wahân i fwrlwm prysur y stryd fawr. Mae ymwelwyr yn gwneud sylwadau am awyrgylch hamddenol a heddychlon y lleoliad yn aml. Dyma'r unig d? masnachwr canoloesol yng Nghonwy i oroesi hanes cythryblus y dref. Mae tri llawr, gyda grisiau i lawr i’r llawr gwaelod a grisiau i fyny i'r ddau lawr uwch. Nid oes mynediad amgen ar hyn o bryd.
What you'll be doing
The National Trust is the largest conservation charity in Europe and since 1996 second-hand bookshops have been part of the fabric of National Trust fundraising. We have over 200 places selling books, donated by supporters, to raise funds to help us look after the special places in our care.
As a Welcome and Service Assistant at T? Aberconwy you will be an integral part in all the above. You'll be part of the small team running the second-hand bookshop and supporting the community use of our upstairs spaces.
Day to day you will be giving a warm welcome and friendly service to everyone. You'll be accepting, sorting, pricing, moving and storing donations of books, creating displays and maintaining high standards of presentation. You'll be using the shop till for processing sales, room hire fees and National Trust membership. You'll be talking to people about books, the history of the building, our current vision for T? Aberconwy, how members of the community can hire the upstairs spaces and many things in between. You'll be an advocate for the National Trust, having conversations about our cause and purpose when the moment is right and letting people know of other local National Trust places to visit. You could be setting up our Public Living Room or helping prepare a space for a school visit. On some days you will be the only member of the team onsite and you will be responsible for opening and closing the property.
Yr Ymddiriedolaeth Genedlaethol yw’r elusen gadwraeth fwyaf yn Ewrop ac ers 1996 mae siopau llyfrau ail law wedi bod yn rhan annatod o brosesau codi arian yr Ymddiriedolaeth Genedlaethol. Mae gennym dros 200 o leoedd yn gwerthu llyfrau, a roddwyd gan gefnogwyr, i gasglu arian i’n helpu i ofalu am y lleoedd arbennig dan ein gofal.
Fel Cynorthwyydd Croeso a Gwasanaeth yn Nh? Aberconwy, byddwch yn rhan greiddiol o bopeth o'r uchod. Byddwch yn rhan o’r tîm bach sy’n rhedeg y siop lyfrau ail law ac yn cefnogi defnydd cymunedol o’n lleoedd i fyny’r grisiau.
O ddydd i ddydd byddwch yn rhoi croeso cynnes a gwasanaeth cyfeillgar i bawb. Byddwch yn derbyn, trefnu, prisio, symud a storio llyfrau sydd wedi cael eu rhoi, gan greu arddangosfeydd a chynnal safonau cyflwyno uchel. Byddwch yn defnyddio til y siop i brosesu gwerthiannau, ffioedd llogi ystafell ac aelodaeth o’r Ymddiriedolaeth Genedlaethol. Byddwch yn siarad â phobl am lyfrau, hanes yr adeilad, ein gweledigaeth gyfredol ar gyfer T? Aberconwy, sut y gall aelodau o'r gymuned logi’r lleoedd i fyny’r grisiau ac amrywiaeth o bethau eraill. Byddwch yn eiriolwr dros yr Ymddiriedolaeth Genedlaethol, yn cael sgyrsiau am ein hachos a’n diben ar yr adeg gywir ac yn rhoi gwybod i bobl am leoedd lleol eraill yr Ymddiriedolaeth Genedlaethol i ymweld â hwy. Gallech fod yn gosod ein Hystafell Fyw Gyhoeddus neu’n helpu i baratoi lleoliad ar gyfer ymweliad ysgol. Ar rai dyddiau, chi fydd yr unig aelod o’r tîm ar y safle a byddwch yn gyfrifol am agor a chau’r eiddo.
Who we're looking for
We'd love to hear from you if you're:
customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skillshave a positive attitude Byddem wrth ein bodd yn clywed gennych chi os ydych chi’n:unigolyn sy’n canolbwyntio ar y cwsmer sydd â dealltwriaeth o bwysigrwydd gwasanaeth gwychyn gallu gweithio mewn tîm yn ogystal ag ar eich menter eich hununigolyn hynod drefnus ac yn meddu ar agwedd hyblygunigolyn sy'n barod i ddysgu sgiliau newyddagwedd gadarnhaolThe package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary Free entry to National Trust properties for you, a guest and your children (under 18) Tax free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most locations Independent financial adviceClick here to find out more about the benefits we offer to support you. Yr arwyddair sydd wrth wraidd yr Ymddiriedolaeth Genedlaethol yw 'I bawb, am byth'. Rydym yn gweithio'n galed i greu diwylliant cynhwysol, lle mae pawb yn teimlo eu bod yn perthyn iddo. Mae'n bwysig bod ein pobl yn adlewyrchu ac yn cynrychioli amrywiaeth y cymunedau a'r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ein bod ar gyfer pawb, rydym eisiau i bawb deimlo'n gartrefol yn ein timau hefyd.
Cynllun pensiwn sylweddol hyd at 10% o gyflog sylfaenolMynediad am ddim i eiddo'r Ymddiriedolaeth Genedlaethol, i chi, gwestai a'ch plant (dan 18 oed)Cynllun gofal plant di-drethCynllun benthyciad blaendal rhentBenthyciad tocyn tymorGostyngiadau buddion y gweithle, h.y. aelodaeth gampfa, codau gostyngiad siopa, gostyngiadau ar gyfer y sinemaLwfans gwyliau hyd at 32 diwrnod mewn perthynas â hyd y gwasanaeth, yn ogystal â chynllun prynu gwyliau, yn amodol ar fodloni meini prawf gofynnol.Oriau gweithio hyblyg lle bynnag y bo'n bosiblRhaglen cynorthwyo cyflogaiParcio am ddim yn y rhan fwyaf o leoliadauCyngor ariannol annibynnol Cliciwch yma i ddysgu mwy am y buddion rydym yn eu cynnig i’ch cefnogi chi.