IT Officer in Conwy

2 weeks ago


Conwy, United Kingdom Conwy County Borough Council Full time

Work base: Conwy

Conwy’s IT&DT Department is looking for an enthusiastic, commited individual to join their IT Systems and Support Division as an IT Officer within the Finance and Efficiencies Support Team. Duties will include installing and maintaining personal computers, peripherals, iPads, mobile devices and printers. Duties will also include troubleshooting and resolving IT issues reported by users, developing innovative new solutions that meet our users’ requirements, and developing expertise in agreed technical fields. Experience with supporting and troubleshooting technical solutions in a large corporate environment would be advantageous.

This position will require the successful candidate to demonstrate initiative, a flair for innovation, and the ability to understand and learn technical concepts. The Authority utilises a wide array of technologies including MS 365 and Azure Active Directory, Citrix, VMWare, MS SQL, MS Exchange, SAN, all installed into an integrated Enterprise scale infrastructure. The IT department works to ITIL and Prince2 Project Management standards.

The duties of this post will require excellent soft skills due to frequent contact with computer users at all levels of the organisation. Applicants should have a good standard of Education preferably to HND, degree level or equivalent in an IT or related subject. IT technical support and / or IT system support experience and a passion for supporting IT in a customer oriented environment is essential. Candidates should also possess a high level of organisational and project management skills with a willingness to attend both technical and personal development Training to achieve appropriate professional qualifications. The post involves travel to other sites within the Authority. Good communication skills in written and spoken English are essential. The ability to speak and write in Welsh is desirable in assisting the Department to provide a bilingual service to clients.

This role offers flexible working options for a work life balance. This can include adjusting your working day and hybrid working, ie a balance of office and home working.

Job Purpose:

To work closely with client Services and colleagues across the IT and Digital Transformation Service to deliver a wide range of IT & Digital Transformation functions, services, support and technology developments to agreed priorities and schedules.

Duties and Responsibilities - Job Specific

To build, install and maintain core infrastructure, hardware devices and systems so that they operate efficiently and deliver to Council’ standards and requirements.

To maintain data access and security of systems to current and future industry standards and policies, ensuring compliance with key accreditations. 

To contribute to projects and lead on work packages that improve how the Council makes use of technologies.

To analyse, design, build, maintain and support IT systems, databases and interfaces to industry and Council standards. Including adoption of specified programming tools and languages. 

To produce program and system documentation and share knowledge with IT & Digital Transformation colleagues and client Services through communication channels available.

To schedule, monitor and maintain systems and reporting tools ensuring they are operating effectively to agreed deadlines and specifications, taking appropriate steps to address and resolve issues and failures.

 

 

Job Purpose:



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