Ford Vehicle Technical Advisor

3 months ago

Ashby Magna, United Kingdom MSX INTERNATIONAL Full time

Ford Vehicle Technical Advisor

Up to £38,000 per year

40 hours per week

Hybrid/ Ford, Dunton

 

 

 

Are you an experienced Vehicle Technician looking to work for one of the biggest car brands in the UK?

 

MSX International has the job for you

 

 

 

As a Vehicle Technical Advisor with the MSXI Global group, you will have the opportunity to provide first class technical and diagnostic support to various users, including Ford approved repairers, independent operators and Ford Customer Agents.

 

 

 

 

The Role

As our new Vehicle Technical Advisor, you will provide guidance and technical instructions to Ford AR & Independent operator to enable them to diagnose and repair Ford vehicles. The Vehicle Technical Advisor will require an automotive professional with a technical background with the ability to listen and communicate technical advice to the customer.

 

The Vehicle Technical Advisor will also:

 

  • Accept incoming enquiries from Authorised Repairers and other customers
  • Record data into a computer system, provide vehicle and concern details if and when required about any particular case
  • Write and circulate data to other Helpdesk / Helpdesk Engineers / Project Management / Customer
  • Liaise with Dealer / Team Leader / Project Management on Vehicle Case Histories, trends and analysis. Liaise with Ford personnel, especially from the Liive Wall team
  • Maintain an acceptable level of quality and response rate

 

 

 

 

About you

This is a fantastic opportunity for an experienced automotive technical professional who has a passion for cars.

 

Our ideal Vehicle Technical Advisor will:

  • Have dealer workshop experience to Senior or Master Technician level
  • Have Technical further education at suitable grades. For example, City and Guilds or NVQ L3, also high voltage IMI level 3 would be desirable
  • Customer service experience would be an advantage however not essential
  • Be confident in technical concern resolution, following logical thought processes
  • Have an adaptable and flexible approach to work, while showing politeness and courteous customer service skills.
  • Be able to work with minimal supervision and therefore need to be strong self-starters

 

 

 

 

What’s in it for you?

 

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

 

In joining MSX, you can enjoy:

 

  • Up to £38,000 per year
  • 25 days annual leave per year + bank holidays
  • cash back health care scheme
  • exclusive discounts on everyday purchases
  • exclusive discounts on car purchases
  • potential to progress within the company, with global opportunities updated regularly

 

Working pattern and location

  • 40 hours per week
  • Permanent
  • Monday – Friday
  • Based primarily based primarily at Ford, Dunton, Laindon, Essex, SS15 6EE.
  • Hybrid working model of 3 days in the Ford location listed above and 2 days working from home.
  • Initial induction training will be in the MSX Colchester office (1 month)
  • The successful candidate with live within a commutable distance of Dunton

 

 

 

About MSX:

 

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

 

  • Consumer Engagement
  • Parts, Accessories & Service Performance
  • Actionable Insights
  • Diagnostics & Repair Enhancement
  • Warranty and Repair Efficiency
  • Technical Information
  • Learning Solutions
  • Sales Performance

 

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

 

 

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

 

 

 

 

 

 

 

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

  • Technical Training Specialist

    2 weeks ago

    Ashby Magna, Leicestershire, United Kingdom MSX INTERNATIONAL Full time

    Job SummaryMSX International is seeking a highly skilled Technical Trainer to join our team in Denham, Buckinghamshire. As a Technical Trainer, you will be responsible for delivering engaging and informative training programs to Nissan technicians.About the RoleDeliver core technical training programs, including EV, to Dealer techniciansDevelop and implement...

  • Technical Training Specialist

    2 weeks ago

    Ashby Magna, Leicestershire, United Kingdom MSX INTERNATIONAL Full time

    Job SummaryMSX International is seeking a highly skilled Technical Trainer to join our team in Denham, Buckinghamshire. As a Technical Trainer, you will be responsible for delivering engaging and informative training programs to Nissan technicians.About the RoleDeliver core technical training programs, including EV, to Dealer techniciansDevelop and implement...

  • Technical Trainer

    3 months ago

    Ashby Magna, United Kingdom MSX INTERNATIONAL Full time

    Technical Trainer£38-43,000 per year (depending on experience)Permanent, 40 hours a week Are you an experienced Master Technician looking to move into training or currently a Technical Trainer looking for a new challenge?MSX International has the job for you! MSX International is looking for a talented Technical Trainer to join our small but busy team in...

  • Technical Trainer

    3 months ago

    Ashby Magna, United Kingdom MSX INTERNATIONAL Full time

    Technical Trainer £38-43,000 per year (depending on experience) Permanent, 40 hours a week   Are you an experienced Master Technician looking to move into training or currently a Technical Trainer looking for a new challenge? MSX International has the job for you!   MSX International is looking for a talented Technical...

  • Motor Trade

    4 months ago

    Ashby-De-La-Zouch, United Kingdom Castle Garage Ashby (LTD) Full time

    Castle Garage (Ashby) LTD are currently looking to recruit an experienced service advisor to our team. A large part of the Service Advisor position involves: - Meeting and greeting customers in a friendly and courteous manner throughout the day. - Booking vehicles into the workshop. - Liaising with the workshop to keep track of the vehicles’ progress and...

  • Customer Service Advisor

    4 months ago

    Ashby-De-La-Zouch, United Kingdom T&K Associates Full time

    Due to **exceptional growth** T&K Associates are currently recruiting on behalf of our Client in Ashby-de-la-Zouch for a **Customer Service Advisor **to join their team on a **permanent basis.** As a **Customer Service Advisor**, you will be required to provide full support to the National Service Manager to ensure the smooth running of the service teams...

  • health & Safety Advisor

    3 months ago

    Ashby-De-La-Zouch, United Kingdom Euro-Projects Recruitment Full time

    **Health & Safety Advisor** - Health & Safety Advisor jobs, Health & Safety Business Partner jobs - Would suit a health & Safety Advisor, Health & Safety Business Partner, SHE Coordinator, EHS coordinator or QHSE Coordinator who is passionate about developing their career with a 600-headc count business who invest heavily in employee development - £32,000 -...

  • HR Information Systems Leader

    2 months ago

    Ashby Magna, United Kingdom MSX INTERNATIONAL Full time

    HR Information Systems LeaderCompetitive salaryPermanent, 40 hours a weekHybrid (From UK, Hungary or Italy) Do you have great experience in HR information systems and ready for new challenges?MSX International has the job for you! MSX International is looking for a talented HR Information Systems Leader to represent the needs and interests of the People...

  • HR Information Systems Leader

    2 months ago

    Ashby Magna, United Kingdom MSX INTERNATIONAL Full time

    HR Information Systems Leader Competitive salary Permanent, 40 hours a week Hybrid (From UK, Hungary or Italy)   Do you have great experience in HR information systems and ready for new challenges? MSX International has the job for you!   MSX International is looking for a talented HR Information Systems Leader to represent the...

  • Technical Assistant

    3 months ago

    Ashby-De-La-Zouch, United Kingdom SGS Full time

    Company Description SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world**.** We provide the world’s most comprehensive range of...

  • Senior Regulatory Advisor

    4 months ago

    Ashby-De-La-Zouch, United Kingdom SGS Full time

    Company Description We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. In the UK we have over...

  • Site Technical Leader

    1 month ago

    Ashby de la Zouch, Leicestershire, United Kingdom KP Snacks Full time

    Site Technical Leader About the Role As the Site Technical Leader, you will collaborate closely with the Site Factory General Manager and Functional Heads to ensure the comprehension, communication, and execution of all technical standards and policies. You will play a vital role in the Ashby Leadership Team (ALT) and will be responsible for delivering the...

  • Site Technical Leader

    1 month ago

    Ashby de la Zouch, Leicestershire, United Kingdom KP Snacks Full time

    Site Technical Leader KP Snacks Onsite Role As the Site Technical Leader at KP Snacks, you will collaborate closely with the Site Factory General Manager and Functional Heads to ensure that all technical standards and policies are effectively communicated and implemented. You will play a vital role as a member of the Site Leadership Team, contributing to the...

  • Site Technical Lead

    1 month ago

    Ashby de la Zouch, Leicestershire, United Kingdom KP Snacks Full time

    Site Technical Lead Location: Ashby de la Zouch Role Overview:This position is integral to our operations, requiring an onsite presence. As the Site Technical Lead at our Ashby facility, you will collaborate closely with the Site Factory General Manager and various Functional Heads to ensure that all technical standards and policies are effectively...

  • Customer Service Representative

    6 days ago

    Wigston Magna, Leicestershire, United Kingdom Macildowie Recruitment and Retention Full time

    Customer Service AdvisorMacildowie Recruitment and Retention is seeking a skilled Customer Service Advisor to join our team. As the first point of contact for our customers, you will be responsible for providing exceptional service and support via multiple channels.Key Responsibilities:Respond to incoming calls and emails, taking ownership of customer...

  • Customer Service Representative

    7 days ago

    Wigston Magna, Leicestershire, United Kingdom Macildowie Recruitment and Retention Full time

    Customer Service AdvisorMacildowie Recruitment and Retention is seeking a skilled Customer Service Advisor to join our team. As the first point of contact for our customers, you will be responsible for providing exceptional service and support via multiple channels.Key Responsibilities:Respond to incoming calls and emails, taking ownership of customer...

  • Customer Service Representative

    1 week ago

    Wigston Magna, Leicestershire, United Kingdom Macildowie Recruitment and Retention Full time

    Customer Service AdvisorMacildowie Recruitment and Retention is seeking a skilled Customer Service Advisor to join our team. As the first point of contact for our customers, you will be responsible for providing exceptional service and support via multiple channels.Key Responsibilities:Respond to incoming calls and emails, taking ownership of customer...

  • Customer Service Representative

    1 week ago

    Wigston Magna, Leicestershire, United Kingdom Macildowie Recruitment and Retention Full time

    Customer Service AdvisorMacildowie Recruitment and Retention is seeking a skilled Customer Service Advisor to join our team. As the first point of contact for our customers, you will be responsible for providing exceptional service and support via multiple channels.Key Responsibilities:Respond to incoming calls and emails, taking ownership of customer...

  • Insurance Claims Examiner

    3 weeks ago

    Hampton Magna, United Kingdom SVB Solutions Full time

    About the Role:SVB Solutions is seeking a skilled GAP Insurance Claims Assessor to join our team. As a GAP Insurance Claims Assessor, you will play a crucial role in providing administrative support to our GAP Claims Team.Key Responsibilities:Providing administrative support to the GAP Claims TeamTalking to GAP insurance policy holders about their...

  • Insurance Claims Examiner

    3 weeks ago

    Hampton Magna, United Kingdom SVB Solutions Full time

    About the Role:SVB Solutions is seeking a skilled GAP Insurance Claims Assessor to join our team. As a GAP Insurance Claims Assessor, you will play a crucial role in providing administrative support to our GAP Claims Team.Key Responsibilities:Providing administrative support to the GAP Claims TeamTalking to GAP insurance policy holders about their...