Web Advice Caseworker

2 weeks ago

Manchester, United Kingdom Mencap Remote Work Freelance Full time
Job Advert
Do you have experience in giving accessible advice? Are you skilled at presenting advice content online, using Drupal? Are you organised and can manage a varied caseload?  Yes, we may have the role for you.
Mencap are recruiting for a Learning Disability Caseworker (LDC) to give advice on welfare benefits, housing, health, and community care, to people with a learning disability, their families, carers, and professionals working with them. Some of this advice will be live caseload, and some will be created and added to the Mencap website by you. You will be responsible for keeping the Information and Advice Hub content up to date and accurate.
The Learning Disability Caseworker role can be based where you want to work from, with occasional travel to casework venues and our Peterborough office. This role will be full time (37.5 hours) on a fixed term contract until September 2027.
We are an equitable, diverse, and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.
Mencap is committed to providing excellent quality information and advice casework, enabling people with a learning disability and their families to access critical services and support. The casework service is outcomes focused and the successful candidate will be expected to demonstrate the positive impact that their casework has on individuals and families.
Do you have the key skills for a Learning Disability Caseworker?
Level 3 qualification in giving advice or an equivalent relevant qualification in a specific advice area.
Strong communicator with analytical skills.
Experience of working in an outcomes and impact focused advice service.
Experience of working with a CRM system and keeping clear advice records
Excellent I.T skills including Drupal and the use of Microsoft Office tools.
Well-developed listening and diagnostic skills.
Knowledge of social care and healthcare law.
The ability to communicate clearly in another language is desirable, but not essential.Please view the job description for full details of the skills and experience required.
If this sounds like the role for you, please apply now with an up-to-date CV outlining your relevant skills and experience. This vacancy will close on Tuesday 1st October and interviews will take place shortly afterwards, on Microsoft Teams.
This role is funded by the National Lottery.
Job ID: 32539

Benefits
As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.
24 days holiday (plus bank holidays) increasing with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
Service related sick pay when 6 month probation is completed
Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
Free access to round the clock employee assistance program for advice and support*T&C's apply based on contract

About Mencap
We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.  
Our work includes;

providing high-quality, flexible services that allow people to live as independently as possible in a place they choose
providing advice through our help lines and web sites

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