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Support Team Leader
3 months ago
Position: Assistant Team Supervisor
Citizens Advice provides confidential guidance through various channels including online, telephonic, and face-to-face interactions, all at no cost. Our extensive network of charities empowers individuals with the knowledge and confidence to navigate their challenges, regardless of their circumstances.
Are you interested in contributing to an organization that impacts lives positively every day? The individuals who seek assistance from Citizens Advice face various challenges, from financial difficulties to housing issues, and your role can be pivotal in ensuring they receive timely and effective support.
About Us
The Witness Service comprises over 260 staff members and 3000 volunteers, delivering free, independent, impartial, and confidential support to approximately 15,000 witnesses each month who provide testimony in criminal courts across England and Wales.
Last year, Citizens Advice aided 2.6 million individuals through face-to-face consultations, phone calls, emails, and web chats, while our digital advice resources attracted 25 million visits. We successfully resolve 70% of client issues, with 80% of our clients reporting improved circumstances following our assistance.
The Role
As the Assistant Team Supervisor (Court Services), you will collaborate with Team Leaders to ensure the effective delivery of the Witness Service within designated courts.
Your responsibilities will include the coordination and development of volunteers who assist witnesses throughout their experiences in the criminal justice system.
You will also handle general administrative tasks related to service operations within the courts, along with maintaining service data input.
Who We Are Looking For
Do you have experience working with or managing volunteers?
Are you seeking to enhance your leadership capabilities or embark on a new challenge?
We are in search of a motivated individual who excels in leading teams towards achieving positive results.
We value excellent communication skills, adaptability to change, and strong administrative abilities, along with high-level computer literacy.
We invite individuals who can contribute to our mission of improvement and transformation within our organization. You will have the opportunity to make a meaningful impact and drive lasting change in an organization that positively influences millions of lives annually.
If you wish to apply, please submit an anonymous CV and a cover letter addressing the following criteria:
- Experience in delivering or supporting effective frontline services to a diverse clientele.
- Experience working with a team of volunteers or as a volunteer.
- Experience interacting directly with a diverse range of clients or service users.
This position is subject to enhanced vetting and barring checks. Some roles may necessitate a Counter Terrorist Check.
Citizens Advice operates from various offices across England and Wales, thus all successful candidates must be based within these regions.
Please note that Citizens Advice does not sponsor work visas. Therefore, candidates must already possess the right to work in the UK or be able to secure it independently.
Equity, Diversity, and Inclusion (EDI) are fundamental to our operations and are integral to our service delivery. We are committed to building diverse and inclusive teams where everyone feels a sense of belonging. We particularly encourage applications from individuals who are underrepresented in our organization and sector, including people of color, LGBTQ+ individuals, and those with disabilities. We adhere to the social model of disability and will offer interviews to disabled candidates who meet our selection criteria.
Citizens Advice prioritizes the redeployment of internal staff who are at risk or under notice of redundancy in the recruitment process.
Please be aware that in the event of a high volume of applications, we reserve the right to close the application process early.
For further information about our organization, values, and benefits, please refer to our resources.
For assistance with your application, please consult our guidance notes for applicants.
