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1 month ago

Galashiels Scottish Borders, United Kingdom Marston Holdings Ltd Full time

Contact Centre Agent

Galashiels

£23,400 per annum

We have an exciting opportunity for a Contact Centre Agent to join our Contact Centre Team in Galashiels

Scott & Co is a leading provider of debt recovery, enforcement (diligence) and citation services. We are part of Marston Holdings, the UK's largest judicial services group, providing integrated court order compliance.

The successful candidate will be involved in dealing with a variety of inbound and outbound calls, assisting customers with arranging payment plans, collecting payments and dealing with general queries.

What you will get in return:

  • No Evening or Weekend working (Monday to Friday 8:30 - 17:00)
    * Simple and Achievable Bonus Scheme
    * 24 days annual leave, plus 6 bank holidays
    * Based in the centre of Galashiels - great transport links
    * Pension scheme
    * Friendly Office Work Environment

Day to Day Duties Include:

  • Managing customer enquiries and finding appropriate solutions to queries.
    * Negotiating customer payment plans over the telephone.
  • Ensuring customer records are updated accurately and timeously.
  • Ensure customer complaints are dealt with professionally and efficiently.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Interested?

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