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Call Centre Agent

2 months ago

Selkirk Scottish Borders, United Kingdom Circet IRE & UK Full time

We are hiring

Circet Home are looking for an experienced Call Centre Agent to join our team in Selkirk, Scotland. This is a 9 month fixed term contract, working full time hours (37.5). Hybrid working options are available.

Working with Circet

Circet Ireland & UK have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our client’s expectations while not losing sight of their changing requirements. With over 4000 employees across Ireland & UK we continue to bring people together to make this happen.

Responsibilities include but are not limited to:

• Deliver outstanding customer service to our Fibre clients.

• Provide key support to our engineers and Supervisors.

• Manage the Fibre engineer’s day efficiently.

• Answering calls on the Fibre Line.

• Proactively update customers and engineers when issues are identified.

• Have good attention to detail when checking forms associated to each job.

• Take ownership of the tasks allocated to them daily, escalating problems where necessary.

• Ensure any failed appointments are contacted and retained where applicable (client dependant).

Knowledge & Skills Requirements:

  • Competent on Microsoft packages, in particular Excel. Prior Service Centre Agent experience and must be prepared to undertake additional training as required.
  • Good working Knowledge of work management systems and windows (Excel/Word)
  • Good awareness of Health & Safety and Quality Assurance Procedures
  • Sound Telecommunication Knowledge
  • Effective Teamwork
  • Self-motivated, able to motivate others effectively Professional & technical expertise enthusiastic, passionate, patient and should be a critical thinker
  • Should possess good logical skills and ability to prioritise tasks depending upon the situations

Why work in Circet?

• Be part of a company that encourages involvement, diversity and inclusion

• Be part of a company that nurtures excellence and develops leaders

• Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme

• Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility

• You will get a competitive salary and a benefits package which includes 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes and access to career developmental opportunities