Current jobs related to Customer Contact Team Member - Prenton - Morson Talent

  • Customer Team Member

    5 months ago

    Prenton, United Kingdom Coop Full time

    **Customer Team Member** - Location: Upton Rd, Noctorum Av Ford Hill, Wirral, CH43 9SA- Pay: £10.90 per hour- Contract: 20 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings at 6:30am, afternoons, late evenings until 10pm and weekends, to be discussed at interview.- Full, paid training...

  • Customer Team Member

    5 months ago

    Prenton, United Kingdom Coop Full time

    **Customer Team Member** Location: Upton Rd, Noctorum Av Ford Hill, Wirral, CH43 9SA Pay: £10.90 per hour + great benefits Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 6.00am), afternoons, late evenings (until 10.00am) and weekends, to be discussed at interview Full...

  • Customer Team Leader

    4 months ago

    Prenton, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Co-operative Food, Upton Rd, Wirral, CH43 9SA- Pay: £13.32 per hour- Contract: 20 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training...

  • Kiosk Team Member

    5 months ago

    Prenton, United Kingdom YO! Retail Full time

    We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour-coded dishes which made our name. We're all about fresh, flavoursome, authentic Japanese food. Sushi is what we're famous for, but we also have a mouth-watering range of hot street food available -...

  • Customer Service Representative

    1 month ago

    Prenton, United Kingdom CV-Library Full time

    Our client Scottish Power is currently recruiting for Customer Service Representatives based in Prenton, Birkenhead. This will be a contract role initially until the end of the year but likely to be extended. This will also be a full time office based role. Job Purpose Statement Working as part of a team, dealing with multiple communication channels, to...

  • Customer Service Representative

    3 weeks ago

    Prenton, United Kingdom Morson Talent Full time

    Our client Scottish Power is currently recruiting for Customer Service Representatives based in Prenton, Birkenhead.This will be a contract role initially until the end of the year but likely to be extended.This will also be a full time office based role.Job Purpose Statement Working as part of a team, dealing with multiple communication channels, to update...

  • Customer Service Administrator

    3 weeks ago

    Prenton, United Kingdom CV-Library Full time

    Our client SP Energy Networks are currently recruiting for Customer Service Administrator (Complaints) based in Prenton, Birkenhead.  The role will be a contract role initially for 6-12 months but likely to be extended and the possibility of going permanent further down the line. Working hours are 9am-5pm, Monday to Friday and hybrid opportunities...

  • Customer Service Representative

    1 month ago

    Prenton, United Kingdom Morson Talent Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Morson Talent. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional...

  • Customer Service Representative

    1 month ago

    Prenton, United Kingdom Morson Talent Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Morson Talent. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional...

  • Customer Service Advisor

    3 weeks ago

    Prenton, Wirral, United Kingdom Morson Talent Full time

    Customer Service Representative OpportunityOur client Scottish Power is currently seeking a Customer Service Representative to join their team in Prenton, Birkenhead.This is a contract role initially until the end of the year, with the possibility of extension.The successful candidate will work in a full-time office-based environment.Job Purpose:As a key...

  • Customer Service Advisor

    3 weeks ago

    Prenton, Wirral, United Kingdom Morson Talent Full time

    Customer Service Representative OpportunityOur client Scottish Power is currently seeking a Customer Service Representative to join their team in Prenton, Birkenhead.This is a contract role initially until the end of the year, with the possibility of extension.The successful candidate will work in a full-time office-based environment.Job Purpose:As a key...

  • Customer Service Advisor

    4 weeks ago

    Prenton, Wirral, United Kingdom Morson Talent Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Morson Talent. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Job Purpose: To provide timely and effective support to customers through various...

  • Customer Service Advisor

    4 weeks ago

    Prenton, Wirral, United Kingdom Morson Talent Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Morson Talent. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Job Purpose: To provide timely and effective support to customers through various...

  • Customer Service Apprenticeship

    5 months ago

    Prenton, United Kingdom Renault Group Full time

    _This is an apprenticeship role,_ _delivered by Robert Bosch Ltd._ This role is based at Renault Retail Group in Wirrall. A Service Advisor deals directly with customers and acts as a go-between between the customer and other members of the Aftersales department, including Technicians and Managers. A large part of your role would be dealing with...

  • Customer Service Apprenticeship

    5 months ago

    Prenton, United Kingdom Renault Group Full time

    _This is an apprenticeship role,_ _delivered by Robert Bosch Ltd._ This role is based at Renault Retail Group in Wirrall. A Service Advisor deals directly with customers and acts as a go-between between the customer and other members of the Aftersales department, including Technicians and Managers. A large part of your role would be dealing with...

  • Customer Service Representative

    4 weeks ago

    Prenton, Wirral, United Kingdom Morson Talent Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Morson Talent. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    4 weeks ago

    Prenton, Wirral, United Kingdom Morson Talent Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Morson Talent. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    4 weeks ago

    Prenton, Wirral, United Kingdom Morson Talent Full time

    Job Title: Customer Service RepresentativeOur client Scottish Power is currently recruiting for Customer Service Representatives based in Prenton, Birkenhead.This will be a contract role initially until the end of the year but likely to be extended.This will also be a full-time office-based role.Job Purpose Statement:Working as part of a team, dealing with...

  • Customer Service Representative

    4 weeks ago

    Prenton, Wirral, United Kingdom Morson Talent Full time

    Job Title: Customer Service RepresentativeOur client Scottish Power is currently recruiting for Customer Service Representatives based in Prenton, Birkenhead.This will be a contract role initially until the end of the year but likely to be extended.This will also be a full-time office-based role.Job Purpose Statement:Working as part of a team, dealing with...

  • Customer Service Representative

    2 months ago

    Prenton, United Kingdom Morson Talent Full time

    Our client Scottish Power is currently recruiting for Customer Service Representatives based in Prenton, Birkenhead. This will be a contract role initially until the end of the year but likely to be extended.This will also be a full time office based role. Job Purpose Statement Working as part of a team, dealing with multiple communication channels, to...

Customer Contact Team Member

3 months ago

Prenton, United Kingdom Morson Talent Remote Work Freelance Full time

Our client SP Energy Networks are currently recruiting for Customer Contact Team Member for our client Scottish Power based in Prenton, Birkenhead.

The role will be a contract role initially for 6-12 months but likely to be extended and the possibility of going permanent further down the line.

Working hours are 9am-5pm, Monday to Friday and hybrid opportunities would be available after 6 months.

Purpose
Working in the Complaints Team, our role is to engage with our customers, understand their experiences and resolve any issues as quickly as possible. We want to ensure that our customers have a positive outcome, regardless of the circumstances.

Responsibilities
• Manage and respond to customer complaints/enquires relating to quality of supply issues in line with the agreed customer contact process and with awareness of our targets set by Ofgem for complaints.
• Manage and respond to customer issues and concerns relating to the performance of the network
• Manage and respond to any high profile complaints as directed by the Team Leader.
• Manage and respond to insurance enquiries, including public liability issues, from insurers and commercial and domestic customers in line with agreed Insurance Processes.
• Manage and control the daily co-ordination of all Customer Contacts received within Customer Service.
• Processing of customer payments in relation to Guaranteed Standard (GS) failures, pro-active payments, insurance and customer service payments as necessary, ensuring all appropriate paperwork is completed in accordance with local processes.
• Provide support to our Distribution Call Centre on a daily basis and take DCC calls.

Skills and Requirements
• Developed influencing, persuasion and negotiation skills.
• Excellent telephony skills.

Minimum Criteria
• Experience working in a customer service environment such as a contact centre or office environment (or similar).
• Previous experience of dealing with complaints would be beneficial but not essential
• Experience of using MS Office software, particularly Excel.