Customer Relationship Manager

1 month ago

Cambuslang, United Kingdom ScottishPower Full time

Customer Relationship Manager

SP Energy Networks, Cambuslang. G32 8FA

Salary from £50,000

Flexible Working Pattern

6 Month Fixed Term Contract

Closing Date: 29th August 2024
 
 
Purpose 
Reporting initially to Design & Development Manager, you will have responsibility for sales and service delivery to our ED2 Connections activity across all market segment, facilitating our customer's Net Zero and construction agendas.

Undertaking customer management responsibilities, providing customers with a single escalation point and portfolio managing wider work, you will be required to effectively communicate at all levels internally and externally, provide clear programme management and support district engineering staff unblock issues to expedite delivery for our customers.

Required to share knowledge of the connections process, including network related advice and expertise upfront with customers on a site-by-site basis, you will be expected to drive service, sales and retention strategies, ensuring maximum value whilst maintaining effective operational control to ensure compliance.

Delivering clear, dynamic and motivational leadership which aligns with company values, you will represent SP Energy Networks at Stakeholder Panels and Exhibitions, promoting company services to maximise exposure in the market by guaranteeing excellent customer service.

Feeding market intelligence into the strategic decision-making process for the successful delivery of targets, you will liaise with the Heads of Planning & Design to ensure growth in line with strategic frameworks and market conditions.

Developing and delivering high-profile account management/customer service, you will secure loyalty and commitment from a portfolio of significant customers to promote SP Energy Networks as a preferred connections provider.

Responsibilities

Supporting and effectively managing processes to deliver targets, you will ensure the delivery of exceptional customer service, promoting SP Energy Networks.

Maximising profit of connections work from all customers within allowed guidelines, you will be required to develop a forward-looking strategy to deliver required targets from the customer base and ensure coordination with others to deliver the desired connections income.

Assisting in the implementation and development of Net Zero and Low Carbon strategies, managing the customer interface, you will record accurate details of activity on appropriate systems and report on progress as required.

Developing and maintaining detailed customer activity and contract details, you will contribute as required to the development of Connections, Low Carbon Technology, Stakeholder Management, Customer Service and ED2 strategies, developing an ever changing and expanding portfolio of customers with multiple connections enquiries, streamlining the process and providing clear guidance.

What you'll bring

With relevant work experience in a customer facing role which has commercial and financial exposure, you will possess experience of Project and Customer management, with detailed knowledge of large scale connections and engineering projects.

Knowledgeable in UK regulatory policy for network connections including health, safety and environmental legislation associated with operational projects, you will be IT literate with the ability to operate MS Office systems and other IT based project systems.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%. 

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that -  so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

  • 36 days annual leave

  • Holiday purchase - perfect your work/life balance with extra annual leave

  • Share Incentive Plan and Sharesave Scheme

  • Payroll giving and charity matched funding

  • Technology Vouchers - save more and spread the cost of your technology purchases

  • Count us in - pledge to reduce carbon emissions and help fight climate change

  • Electric Vehicle Schemes - to help you transition to green/clean driving

  • Cycle to Work scheme and public transport season ticket loans

  • Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments

  • Life Assurance (4x salary)

  • Access to nudge' financial wellbeing support

  • Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network - connecting infrastructure like wind farms into the electricity system. It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we're taking it very seriously.

We're investing £5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers scottishpower.com .

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