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Customer Sales Advisor

2 months ago

Tredegar, United Kingdom Recruitment Solutions Workforce Ltd Full time

Customer Sales Representative UK based German Speaker

Permanent 40 per week, Monday to Friday

Tredegar, South Wales

£24-26k plus Bonus

RSW are looking to recruit a German speaking Customer Sales Representative for a permanent role with my client, a medical device manufacturer based in Tredegar.

Reporting to the Director of Marketing, the main purpose of the role is to contact existing and potential customers through tele-sales activity and record activity.

Main Tasks

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed setting appointments as required
  • Enter and update customer information in Hubspot
  • Process orders in an accurate manner progress to Quotation via Hubspot workflow
  • Handle grievances to preserve the company s reputation
  • Go the extra mile to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Continuous improvement on KPIs to ensure effectiveness of campaigns
  • Measured success to be monitored with delivery against impact daily, weekly and monthly Reporting

Experience Required:

  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone

Essential Skills

  • Excellent communication and interpersonal skills
  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of Hubspot and telephone systems (ie, Aircall)
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English and German
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • An ability to embrace change and adapt to business requirements

Key Personal Attributes

  • Honesty and integrity
  • Ambition and drive to succeed
  • Dependability and reliability
  • Flexibility and willingness to work collaboratively
  • Committed to professionalism and continuous improvement and personal development

Desirable Skills

  • Ability to speak English
  • Ability to speak Germany
  • An understanding of medical devices

By applying you're giving consent for Recruitment Solutions Workforce Ltd, to contact you regarding this job and other vacancies we're recruiting for.

Recruitment Solutions Workforce Limited offers the services of an employment agency for permanent roles and an employment business for temporary roles.