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Field Service Engineer

5 months ago

Denham, United Kingdom Robert Bosch Tool Corporation Full time

Job Description

  • Setting, checking and/or restoring the functionality and performance of Bosch garage equipment products in line with the prevailing proprietary standards.
  • Provide initial user training
  • Manage calibration schedules and plan visit schedules to ensure maximum working efficiency
  • Work in close cooperation with SLC regarding the scheduling and invoicing of all field service activities.
  • Proactively develop calibration and service plan business
  • Support promotion and sales of Bosch's garage equipment range

Specific Features

  • In order to attend to customer demands, the jobholder will be required to travel frequently

and stay away from home as dictated by call planning.

  • From time to time, the jobholder will be required to travel to Bosch Denham and occasionally,

attend training conducted at Bosch service headquarters in Germany.

  • Abide by all prevailing Health and Safety instructions
  • In abnormal situations (sickness, annual holiday, product actions etc), assist in covering service demands outside of the jobholder's nominally specified territory.
  • Work closely with FSE Area Managers to plan workload, diary and customer prioritisation.
  • Work towards agreed targets and objectives in relation to Response times, Fix times, Daily call volumes, Weekly reports, Sales and Contract renewals
  • Daily contact and cooperation with WTE and SLC teams in relation to workload, completed and pending calls / jobs to ensure accurate customer communications and resource management
  • Respond to service requests as per the prevailing priorities and timings

Qualifications

The jobholder will:

  • Be flexible in their approach to all aspects of their work
  • Have a service mentality geared towards assisting customers.
  • Communicate proactively and effectively at all levels, both within Bosch and with customers
  • Be diplomatic and professional at all times and especially in those rare cases when it is not possible or fair to accede to a customer's demands.
  • Have the confidence to contribute suggestions and criticisms (in order that systems and processes may be improved) and, do so in the full knowledge that such input is valued by the organisation.
  • Work collaboratively across all areas of the AA/SEU business.
  • Understand the goals and operating targets of the Division and the way in which this role contributes towards the success of AA/SEU.