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Store Manager

2 months ago

SOUTHAMPTON, United Kingdom LUSH Full time
Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement 'A hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK&I. As an accredited Living Wage employer, we put our people first. We fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role

As a Store Manager, your primary focus will be crafting and delivering unparalleled customer service and experiences. You will wield the autonomy to cultivate a team that shares your passion for creating memorable interactions with our customers, fostering an environment where every visit is not just a transaction but a delightful experience. You'll also look to build strong connections within your local community, with other businesses and with charity organisations and campaigning groups. Your dedication to outstanding customer service will be the driving force behind the growth of your business, and we are here to empower you in achieving this mission.

You will be responsible for creating and executing 'top box' goals for both the store and your team, ensuring that your every decision positively impacts these. You will constantly evaluate progress towards these goals, and you will shape the team structure to optimise performance. The team structure for your shop is your responsibility to get right. It's up to you to effectively recruit and upskill all members of your team for the roles that you need. Which roles, what staff, and how many hours you use is down to you.

People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don't know, so we've created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic. We value your drive to push boundaries, try new approaches, and continually enhance the customer experience, and you can count on our full support in these endeavours.

Key information

Contract hours: 32-40 hours

Interview dates: Week commencing 19/08/24

Start date: Dependent on successful candidate

What will you be responsible for as a Store Manager?

Recruiting a team of people who are passionate about customer experience and putting their customers at the heart of everything they do. Developing a customer-centric team through training, consistent feedback, and seeing you lead by example. Leading a management team to help you achieve the store's 'top-box' goals. Delegating to your management team in order to achieve the needs of the customer and the store. Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team. Managing the finances of your store, from setting an annual budget to driving sales and effectively controlling staffing levels and stock with customers in mind. Maintaining a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store. Networking with your local community to enhance your customers' experience when they come into your store. Developing yourself as a Store Manager by utilising training budgets, travelling to work with other stores, and working closely with your colleagues around the business. Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day. Skills, Knowledge, and Expertise

Customer service

A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers' day. A Store Manager is at the helm of this, and should be motivated by this.

Management skills
The ability to navigate difficult conversations, set and manage expectations, and support your management team. A Store Manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated.

Teamwork
Consistently leading by example on the shop floor, working with your team to achieve your 'top box' goals, and maintaining a positive and supportive work environment through the development of your team.

Communication
Strong verbal and online communication skills to share business messages throughout the store, as well as working with your Retailers and surrounding stores.