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Customer Service Advisor

2 months ago

Ely, United Kingdom SGS Full time

SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards. At SGS, we believe in rewarding our employees for their hard work and commitment.

As part of our team, you would be eligible for: Competitive pension scheme + Life Assurance Generous Annual Leave allowance (increasing with service) plus bank holidays. An additional day off for your birthday Discounted Gym Membership Retailer Discounts Access to electric vehicle leasing scheme (subject to eligibility criteria) Enhanced maternity/paternity and adoption pay. Length of Service Awards Christmas Vouchers Health & Wellbeing initiatives Job Description Job Title: Customer Service Advisor Job Type: Permanent Hours: 37.5 - Mon-Fri, 09.00-17.30 Main Purpose of Role Develop and maintain excellent working relationship with customers to ensure that their requirements are met and that they are receiving an exceptional level of service.

Ensure all customer jobs are processed, sales reviews and reporting are delivered to our customers on time. Act as LIMS ‘Superuser’ in relation to onboarding and training new customers and supporting other LIMS users with training or troubleshooting. Accompany the Commercial team as appropriate on pre and post sales visits.

Development, management and maintenance of Service Level Agreements for all customers in line with quality standards. Ensure that customer issues are dealt with in an efficient manner, informing the Customer Services Manager of any problems that may arise. Specific reporting and data entry of the Pesticides laboratory results Support the Customer Services Manager (CSM) in implementing new procedures and identify where efficiencies can be made.

Qualifications Able to demonstrate a willingness to learn and adapt flexibility to change. English, Maths & Science GSCE A*-C or Equivalent I.T. literate – including good knowledge of PowerPoint, Excel and Word. Strong focus on attention to detail.

Strongly IT literate. Desirable Knowledge of LIMS databases Knowledge of food safety and quality Full driving licence.