Business Change Specialist

4 weeks ago

Gaydon CV BJ United Kingdom Jaguar Land Rover Full time

 

At JLR we strive to put our customers at the heart of everything we do and are passionate about giving our customers the best possible experience. In order to drive focus in this key area of our business, we are rapidly growing our Customer Experience Centre of Excellence.  Organised to optimise delivery and ongoing continuous improvement of the key digital products that underpin our customer experience, the Centre of Excellence brings together digital, customer journey and business experts to co-create and implement new and exciting ways to give our customers the best possible modern luxury experience as they engage with our exciting global brands.

 

WHAT TO EXPECT

 

To help deliver the change we need across business we are looking to hire specialists who can help lead the business change associated with our new global digital products. The successful candidates will work closely with our digital squads to define the required business change and will help deploy the best change management practices and communications in support of taking new digital products to market and driving their adoption across our global teams.

 

Key Roles and Responsibilities;

 

  • Responsible for working with key stakeholders to carry out change impact analysis in support of planning all business change interventions required to facilitate successful digital delivery.
  • Responsible for leading process design and documentation required to implement business change.
  • Responsible for creating training plans for all impacted stakeholders and overseeing delivery of training.
  • Responsible for liaising with key stakeholders to coordinate change building, testing and implementation .
  • Responsible for maintaining change tools and techniques and upskilling the relevant chapters and communities in these .

 


 WHAT YOU'LL NEED

 

  • Experience with business change tools and techniques and deploying business change activity - including change impact assessment, process design, change plans, communication plans and training plans, with an agile mindset .
  • Experience of operating service support functions within an enterprise environment
  • Experience of managing multiple projects on time and to high quality
  • Previous experience of strategy and transformation implementation

 

 

SO WHY US?

Bring all this to the home of premium innovation, and you'll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes JLR the perfect place to continue your journey.

 

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage. 

 

JLR is committed to equal opportunity for all.

 

#LI-POST

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