CRC Application Specialist

1 month ago

Basingstoke, United Kingdom bioMérieux Full time

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

 

 

 

We have an exciting opening for a CRC Application Specialist to join our Customer Service team.  This position reports to the Customer Relationship Centre Manager and will be based mainly in our Basingstoke office with hybrid working on offer of 3 days in the office and 2 days remote. 

 

What will your responsibilities be within bioMérieux?

 

In this role, you will be responsible for supporting our clinical customers and act as the key point for the customer to ensure a high level customer experience and satisfaction. This a great opportunity to combine technical and scientific expertise whilst focusing on solutions and customers. 

 

Your main responsibilities will be to answer internal and external customer requests and lead the troubleshooting analysis to bring the solution to the customer or plan the action response. You will also be responsible for service work order preparations and to update the installed based. You will also be able to participate to company projects including to identify any opportunities and ensure good feedback between the customer and global.

 

Who are you?

  • Bachelor of Biology required with experience in biology or industrial microbiology environment

  • Previous experience working in a laboratory environment

  • You are at ease using IT tools including the ERP and MS Office

  • You have excellent communication skills including being a good listener, demonstrating empathy whilst being able to assertive

  • You are customer and solution oriented and are able to manage critical inquires.

  • You are highly organised

 
Training of our products and customer service will be provided as well as development opportunities.

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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