Field Application Specialist

5 months ago

Basingstoke, United Kingdom bioMérieux Full time

**Field Application Specialist**:
Location: Basingstoke, United Kingdom
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

An exciting vacancy has arisen for a Field Application Specialist role specialising in our Industry products. The Field Application Specialist role is the front-line technical support representative and is responsible for providing solution-oriented consultative training, technical support and troubleshooting at customer site and remotely, at every stage of contact on each technical support interaction.

This role is based 50% in the field and 50% in the office/remote and is based in UK. We are looking for someone in the South of England who will need to be within commutable distance to our Basingstoke office for the inhouse based part of the role.

You will be working in a team of 7 in the UK & Ireland team as well as working with your Northern European peers.

**What will be your responsibilities at bioMerieux?**
- Provide onsite training for customers on equipment across Ireland
- Coordinates and delivering technical training
- Provide technical support for pre-sales activities such as on site product presentations and demonstrations and participate in exhibitions as requested. Perform site evaluations and trials with reports prepared.
- Help establish interface and network connections between our systems and customers.
- Ensure effective coverage within the Ireland by accurate identification of customer needs, planning and relevant priority visits.
- Completes all after
- technical support documentation (ERP/CRM) necessary to update the planners, customer
- administration, customer care
- Consults and collaborates with Support Centre team, installation project managers, management, GCS, GICS
- Provides consistent follow up to ensure customer satisfaction and meet key performance indicators(KPIs)
- Keeps up to date with scientific updates and attend training courses and meetings

**Who are you?**
- This role requires someone results oriented, who operates with a sense of urgency and sets priorities in accordance with the needs of the company and the customer.
- You retain current customer business, by developing and building customer relationships that result in customer loyalty, retention, renewal and positive referrals.
- This position requires someone who is a self-starter, with the ability to deliver a customer experience, while working remotely without direct supervision and able to travel within their assigned geographic area on short-notice. A driving license is therefore required.
- Microbiology qualification ( BSC above) is essential and experience working in a pharma or food environment.

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