Contact Centre Advisor- Remote Role

4 weeks ago

Leicester, United Kingdom Blue Arrow Full time

Position: Contact Centre Advisor
Location: Remote
Salary: Salary: £11.56ph
Hours: Full Time 37.5 hours per week, 5 days from 7. Monday to Friday shifts between 8am and 8pm and Saturday and Sunday between 8am and 4pm.

This is a remote working opportunity We require individuals to have a secure and private workspace with reliable internet connectivity, including an Ethernet cable. All equipment will be provided for the duration of the assignment.

Customer focus
Your passion for helping people and delivering outstanding customer service makes you a great fit for this position on the Customer Service Advisor team.

Great customer service requires natural people skills, empathy, resilience and understanding in order to leave a lasting impression.

So, what can you expect as a Customer Service Advisor?

You'll be receiving incoming calls and dealing with a variety of requests and queries. We'll also rely on you to accurately capture data and enter it onto the relevant systems. . Put simply, whatever the challenge, you'll provide a quality service that resolves issues first time.

General skills

You will have:
-The ability and motivation to work to set key performance indicators (KPls) and performance targets
-The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important
-The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines 
- Excellent communication - oral and written and a good telephone manner 
- Excellent listening skills
- An ability to be empathetic to the customer
- Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem
-Ability to work between multiple operating systems
-Basic computer literacy and keyboard skills
- A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet
- A secure and private workspace with reliable internet connectivity

Personal traits

As a Customer Service Advisor you will be: 
- Efficient and accurate in your work
- Positive and approachable in your manner 
- A good team player
- Enthusiasm to develop your skills and knowledge
- Adaptable to change and willing to embrace new ideas and processes

Qualifications/Licences/Certifications/Experience 
- No formal qualifications or certificates required
- Basic Maths, English and computer skills are required

Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs
 
Desirable:
- Customer service experience, face-to-face or over the phone in any capacity

Capita believes in equal opportunities. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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