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Welcome & Service Assistant - Shrewsbury

4 months ago

Shrewsbury, United Kingdom The National Trust Full time
Welcome & Service Assistant - Shrewsbury

Summary

Working within a bustling atmosphere as part of passionate team, you'll play a core part in delivering fantastic customer service. You'll provide a warm welcome and give information about the Attingham Estate to make sure each visitor has an enjoyable and memorable visit. 
Salary: £11.64 per hour
Contract duration: Fixed term until 2nd March 2025
Hours: 22.5 hours per week as part of a rota. You'll be required to work regular weekends and bank holidays. 

What it's like to work here

Reporting to the Welcome Manager, you’ll be working alongside the Welcome and Service Assistants, Service Assistants, and an amazing group of volunteers. Our properties are full of life and locally loved, the Welcome Team are based flexibly across Attingham Park, Sunnycroft, Town Walls Tower and Cronkhill throughout the year. 
The Welcome Team are very enthusiastic about welcoming everyone and the excellent service our team provides plays a huge part in us fulfilling this goal. 

What you'll be doing

From open to close, we're a 7 day a week operation, 364 days a year. You'll be on hand in our Visitor Reception to answer queries and making sure visitors can find everything they need for their visit, to help with site coordination and to talk about conservation work and exciting programming and events for our visitors to enjoy.
As the largest conservation charity in Europe, we work hard to raise funds to continue to care for our sites forever for everyone. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. You'll promote National Trust Memberships and actively talk to our visitors about how they can support our cause. There is plenty of opportunity to learn new skills.
This is an active role; you’ll deliver high standards of presentation at the property and ensure all our communications with our visitors are clear and consistent. You'll help maintain site presentation through litter picks, ensuring signage is clean and presentable and maintaining the visitor reception tidiness and cleanliness through the day.

Who we're looking for

We'd love to hear from you if you're:

  • customer focused with an understanding of the importance of great service
    • a team player, but also can work on your own initiative
      • well organised and adaptable
        • willing to learn new skills
          • have a positive attitude  

            The package

            The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

            • Substantial pension scheme of up to 10% basic salary

            • Free entry to National Trust places for you, a guest and your children (under 18)

            • Tax-free childcare scheme

            • Rental deposit loan scheme

            • Season ticket loan

            • EV car lease scheme 

            • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

            • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

            • Flexible working whenever possible

            • Employee assistance programme

            • Free parking at most Trust places

            Click here to find out more about the benefits we offer to support you.