Service desk analyst

4 weeks ago

Birmingham West Midlands, United Kingdom Pertemps Full time
Service Desk Analyst - TEMP - Remote

Contract Duration: 3-6 months
Location: Remote (Option to work in secure offices in Epsom, Birmingham, Bristol, or Warrington if preferred)
Hours per week: 37.5
Hourly Rate: £18 per hour
Start Date: ASAP


Job Description: We are currently seeking a dynamic and analytical Service Desk Analyst for a 3-6 month temporary position. This role involves working within a team to provide technical advice to project teams and the business, as well as resolving incidents.

Key Responsibilities:
  • Provide first and second-line telephone-based technical support to users.
  • Own, investigate, analyze, troubleshoot, and resolve incidents.
  • Ensure knowledge and skills transfer to increase first-line fix rate and reduce costs.
  • Manage and resolve issues logged online.
  • Produce technical documentation and knowledgebase articles where appropriate.
  • Engage with continual service improvement initiatives.
  • Support project delivery as required.
What You Can Bring:
  • Strong customer handling and management skills.
  • Enthusiasm for delivering excellent services.
  • Proficient written and spoken language skills.
  • Experience in large enterprise environments and fast-paced service desk environments.
  • Understanding of IT best practice frameworks.
  • Experience with Microsoft environments.
Desirable Experience:
  • ITIL Foundation certification.
Behavioural Competencies:
  • Ability to build and maintain efficient working relationships with remote teams.
  • Capable of planning, prioritizing, and completing work while being a team player.
  • Willingness to engage with different technologies.
  • Reliable with a strong work ethic.
  • Good timekeeping and organizational skills.
About Us: We are committed to hiring individuals with diverse characteristics, backgrounds, and perspectives. We strongly believe that world-class talent is enriched by differences in gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability.

If you are interested in this position, please click apply and submit a copy of your up-to-date CV.

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