![University of Bath](https://media.trabajo.org/img/noimg.jpg)
Helpdesk Assistant
1 month ago
Join our busy Helpdesk team located at the heart of campus, within the Student Support and Safeguarding Department, in supporting our students to have the best University experience
The role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the information, advice and support available, enabling them to fully benefit from their academic and broader experience.
Your primary focus will be working on our Helpdesk facilitating an in-person service and providing administrative support for the specialist teams within the department. This can mean a diverse workload which is often demanding and can include interacting with and supporting students and parents in distress.
You will possess excellent communication and customer service skills, with experience of working in a service environment and comprehensive IT and organisational skills.
Further information
This is a permanent, full-time role (36.5 hours per week), working term-time only over 35 weeks. The role will require a mixture of home and office-based working on our main university campus, and periods of work can be discussed at interview. Student Support and Safeguarding offers a 9-day working fortnight to full time staff members and arrangements will be made post-interview, should you want to take advantage of this scheme.
Occasionally you will be required to work outside of your normal working pattern to attend staff events such as University open days and Arrivals weekends.
For an informal discussion about the role please contact Steve Lawrence, Deputy Director (Student Access and Advice) at sgl21@bath.ac.uk. However, please note that all applications must be made on the university recruitment system and cannot be submitted directly to this address.
What we can offer you
- a very generous employer contributory pension scheme
- generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- we are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements
- an excellent reward package that recognises the talents of our diverse workforce
- a wide range of personal and professional development opportunities
Find out more about our benefits.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.
Find out from our staff what makes the University of Bath a great place to work.
Follow us @UniofBath and @UniofBathJobs on Twitter for more information.
£23,144 to £24,533. Grade 4, per annum, pro rata
-
Senior Helpdesk Assistant
1 month ago
Bath, Bath and North East Somerset, United Kingdom University of Bath Full timeJoin our busy Helpdesk team located at the heart of campus, within the Student Support and Safeguarding Department, in supporting our students to have the best University experienceThe role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the information, advice and support available, enabling...
-
Helpdesk Assistant
1 month ago
Bath, Bath and North East Somerset, United Kingdom University of Bath Full timeJoin our busy Helpdesk team located at the heart of campus, within the Student Support and Safeguarding Department, in supporting our students to have the best University experienceThe role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the information, advice and support available, enabling...
-
Senior Helpdesk Assistant
1 month ago
Bath, United Kingdom University of Bath Full timeJoin our busy Helpdesk team located at the heart of campus, within the Student Support and Safeguarding Department, in supporting our students to have the best University experience! The role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the information, advice and support available, enabling...
-
Helpdesk Engineer
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom DK Recruitment Full timeDK Recruitment is looking for a skilled 2nd Line Support Engineer to join a reputable Managed Service Provider. This role presents a fantastic opportunity to be part of a progressive team that is dedicated to delivering exceptional IT solutions to businesses. Key Responsibilities: Deliver 2nd Line Support, addressing issues directly from clients or those...
-
Evening Customer Support Specialist
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom Telet Full timeJoin Our Team as an Evening Customer Support Specialist We are seeking a motivated Customer Support Specialist to become a vital part of our team at Telet, a prominent UK Mobile Network Operator. This is an entry-level opportunity that offers a chance to grow within a dynamic organization. As a full mobile operator member of the GSMA, we are dedicated to...
-
Customer Service Representative
2 months ago
Bath, United Kingdom Telet Full timeA driven Customer Service Representative is needed to join our team at Telet, a leading UK Mobile Network Operator based in Bath, on a full-time basis. This is an entry-level position. We are a full mobile operator member of the GSMA, focusing on improving mobile coverage with private networks for communities. Everywhere needs coverage, but it's not...
-
Customer Service Representative
2 months ago
Bath, United Kingdom Telet Full timeA driven Customer Service Representative is needed to join our team at Telet, a leading UK Mobile Network Operator based in Bath, on a full-time basis. This is an entry-level position.We are a full mobile operator member of the GSMA, focusing on improving mobile coverage with private networks for communities. Everywhere needs coverage, but it's not easy to...
-
Customer Service Representative
2 months ago
Bath, United Kingdom Telet Full timeA driven Customer Service Representative is needed to join our team at Telet, a leading UK Mobile Network Operator based in Bath, on a full-time basis. This is an entry-level position. We are a full mobile operator member of the GSMA, focusing on improving mobile coverage with private networks for communities. Everywhere needs coverage, but it's not easy...
-
On-Site Technical Support Specialist
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom Claranet Limited Full timePosition Summary: We are looking for a dedicated and skilled On-Site Technical Support Specialist with a strong background in Microsoft technologies. The successful candidate will deliver in-person technical assistance to users, ensuring their systems and applications function optimally. This position demands a proactive individual with excellent...
-
On-Site Technical Support Specialist
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom Claranet Limited Full timePosition Summary: Claranet Limited is looking for a dedicated and proficient Field Technical Assistance Expert with a strong background in Microsoft technologies. The successful candidate will deliver on-site support to users, ensuring their systems and applications function seamlessly. This position demands a proactive approach, excellent...
-
On-Site Technical Support Specialist
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom Claranet Limited Full timePosition Summary: Claranet Limited is looking for a dedicated and proficient Field User Support Specialist who possesses a strong background in Microsoft technologies. The successful candidate will deliver on-site technical assistance to users, ensuring optimal functionality of their systems and applications. This position calls for a proactive...
-
Microsoft Expert Support Professional
1 day ago
Bath, Bath and North East Somerset, United Kingdom Claranet Limited Full timeJob Overview:We are seeking a highly motivated and skilled Field Technical Support Specialist with expertise in the Microsoft stack to join our team at Claranet Limited. The ideal candidate will provide on-site technical support to end-users, ensuring the smooth operation of their systems and applications.Key Responsibilities:Provide on-site technical...
-
Ifs Support
3 months ago
Bath, United Kingdom BMT Group Full timeThe Role IFS Support **Why Work for Us?** Joining BMT means gaining access to a comprehensive set of employee benefits designed to empower your success. In addition to a competitive salary, our offerings encompass health, family, finance, and personal development, including: - Private Medical (family coverage) - Enhanced Pension - Flexible Working -...
-
IT Support Specialist
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom Acora Full timeAbout Us:At Acora, we pride ourselves on delivering exceptional IT services tailored for small and medium enterprises. Our commitment to providing a seamless and reliable support experience is at the core of our operations.With a global presence, including offices in the USA, South Africa, Sri Lanka, Kuala Lumpur, and Macedonia, we serve over 300 dynamic...
-
Senior Quality Assurance Manager
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom Hargreaves Lansdown plc Full timeAre you ready to advance your career? At Hargreaves Lansdown, our mission is to simplify the process of saving and investing for a brighter future. We are eager to welcome talented individuals who are enthusiastic about contributing to our vision. We understand that not every candidate will meet all the qualifications. If you are passionate about this...
-
Refrigeration Engineer
1 month ago
Bath, United Kingdom City Facilities Management Holdings Ltd Full timeRefrigeration Engineer Salary £50,027.05 per annum Location Bath, Central/East Bristol Shift Pattern Hours per day This is a , vacancy that will close in a month at 23:59 BST. The Vacancy Job Purpose: This is a key position, carrying out planned and reactive maintenance across several site locations. You will be the first line in all...
-
Mobile Maintenance Technician
3 weeks ago
Bath, United Kingdom City Facilities Management Full timeJob Purpose: This is a key position, carrying out planned and reactive maintenance across a number of site locations. The purpose of this role is to carry out non-technical repairs and minor PPM s. You will also assist in carrying out planned and reactive maintenance, electrical, and mechanical plant works at various sites. All work will be completed to the...
-
IT Support Specialist
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom Acora Full timeAbout Acora: At Acora, we are dedicated to enhancing user satisfaction through innovative IT solutions. With over 25 years of experience, we pride ourselves on being leaders in experience-driven IT services. Our team consistently challenges conventional wisdom, proving that there are more effective ways to deliver IT support. As the SME specialists within...
-
Senior Software Developer
3 months ago
Bath, United Kingdom Alcumus Full timeThe Senior Developer role holds responsibility for working closely as part of a team of software developers in the creation of high-quality software applications within an Agile environment and keeping up to date with the latest relevant technological innovations In addition, this role will be responsible for assisting the Tech & Product Leadership team in...
-
Office Coordinator
2 months ago
Bath, United Kingdom Nine Feet Tall Full time**Office & Finance Coordinator** **Full Time** **Hybrid - Central Bath and Remote** **The Role** We are looking for an organised and unflappable Office & Finance Coordinator to join our team. This is a varied role where you will work across a range of business processes and develop great relationships with the team and our external suppliers - you will...