![University of Bath](https://media.trabajo.org/img/noimg.jpg)
Senior Helpdesk Assistant
1 month ago
Join our busy Helpdesk team located at the heart of campus, within the Student Support and Safeguarding Department, in supporting our students to have the best University experience
The role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the information, advice and support available, enabling them to fully benefit from their academic and broader experience.
Your primary focus will be working on our Helpdesk facilitating an in-person service and providing administrative support for the specialist teams within the department. This can mean a diverse workload which is often demanding and can include interacting with and supporting students and parents in distress.
As a Senior Helpdesk Assistant, you will act as the first point of escalation and will be responsible for oversight of various admin tasks and projects. You will also play a key role in decision making and shaping new processes. You will report to the Operations Team Leader in Student Support and Safeguarding.
You will possess excellent communication and customer service skills, with experience of working in a service environment and comprehensive IT and organisational skills.
Further information
This is a full-time, permanent post of 36.5 hours per week.
The role will require a mixture of home working and office-based working on our main university campus.
Student Support and Safeguarding offers a 9-day working fortnight to full time staff members and arrangements will be made post-interview, should the successful candidate want to take advantage of this scheme.
For an informal discussion about the role please contact Steve Lawrence, Deputy Director (Student Access and Advice) at sgl21@bath.ac.uk. However please note that all applications must be made on the university recruitment system and cannot be submitted directly to this address.
What we can offer you
- a very generous employer contributory pension scheme
- generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- we are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements
- an excellent reward package that recognises the talents of our diverse workforce
- a wide range of personal and professional development opportunities
Find out more about our benefits.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.
Find out from our staff what makes the University of Bath a great place to work.
Follow us @UniofBath and @UniofBathJobs on Twitter for more information.
£25,138 to £28,759. Grade 5, per annum
-
Senior Helpdesk Assistant
1 month ago
Bath, Bath and North East Somerset, United Kingdom University of Bath Full timeJoin our busy Helpdesk team located at the heart of campus, within the Student Support and Safeguarding Department, in supporting our students to have the best University experienceThe role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the information, advice and support available, enabling...
-
Helpdesk Assistant
1 month ago
Bath, Bath and North East Somerset, United Kingdom University of Bath Full timeJoin our busy Helpdesk team located at the heart of campus, within the Student Support and Safeguarding Department, in supporting our students to have the best University experienceThe role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the information, advice and support available, enabling...
-
Helpdesk Assistant
1 month ago
Bath, United Kingdom University of Bath Full timeJoin our busy Helpdesk team located at the heart of campus, within the Student Support and Safeguarding Department, in supporting our students to have the best University experience! The role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the information, advice and support available, enabling...
-
Senior Quality Assurance Manager
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom Hargreaves Lansdown plc Full timeAre you ready to advance your career? At Hargreaves Lansdown, our mission is to simplify the process of saving and investing for a brighter future. We are eager to welcome talented individuals who are enthusiastic about contributing to our vision. We understand that not every candidate will meet all the qualifications. If you are passionate about this...
-
Senior Care Assistant
3 months ago
Bath, United Kingdom Welford Healthcare Full time**Senior Care Assistant (Days or Nights) - Permanent contract** **Salary: £15.00 per hour** **Hours: 22,33, 44 or Bank available** **Location: Ivy Bank House, Ivy Bank Park, Bath, Somerset, BA2 5NF** At our **Ivy Bank House Care **Home we are looking for a hardworking team player who is passionate about developing a career in the social care industry as...
-
Senior Quality Assurance Manager
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom Hargreaves Lansdown plc Full timeAre you ready to elevate your career? At Hargreaves Lansdown, our mission is to empower individuals to save and invest for a prosperous future. We are seeking talented professionals to help us achieve this goal. We understand that not every candidate will meet all the criteria, but if you are enthusiastic about contributing to our mission and possess...
-
Senior Quality Assurance Manager
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom Hargreaves Lansdown plc Full timeAre you ready to elevate your career? At Hargreaves Lansdown, our mission is to simplify the process of saving and investing for a brighter future. We are on the lookout for exceptional talent to help us achieve this goal. We understand that not every candidate will meet all the criteria. If you are enthusiastic about the opportunity and possess most...
-
Helpdesk Engineer
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom DK Recruitment Full timeDK Recruitment is looking for a skilled 2nd Line Support Engineer to join a reputable Managed Service Provider. This role presents a fantastic opportunity to be part of a progressive team that is dedicated to delivering exceptional IT solutions to businesses. Key Responsibilities: Deliver 2nd Line Support, addressing issues directly from clients or those...
-
Senior Administrative Assistant
3 months ago
Bath, United Kingdom Royal United Hospitals Bath NHS Foundation Trust Full timeWe are looking for a Senior Administrative Assistant to join our secretarial team in Cellular Pathology. The department reports surgical histology cases, cytology samples, supports 33 clinicopathological meetings per month, providing a cellular pathology service to hospital clinicians and GPs in BaNES, Wiltshire and Somerset. The role involves providing...
-
Senior Care Assistant
3 months ago
Bath, United Kingdom Care UK Residential Care Services Full time**Excellent opportunity for a Team Leader at our beautiful care home in Bath!** **£1000 Joining Bonus!** **Alternative weekends required!** As a Senior Care Assistant, you will assist with daily activities, providing residents with both physical and emotional support and personal care as needed. You will be responsible for the smooth running of the...
-
Senior Care Assistant
3 months ago
Bath, United Kingdom Hallmark Care Homes Full time**Senior Care Assistant - Nights - Midford Manor** **Part Time or Full Time hours available** **Shifts are 8pm to 8.15am** **Needed to join our team now!** Are you an experienced Senior Care Assistant or ready to take that next step in your career? Do you have an NVQ level 3, or are well on your way to qualifying? We are looking for a Senior Care...
-
Senior Health Care Assistant
3 months ago
Bath, United Kingdom Ethical Caring Ltd Full timeWe are seeking an experienced, compassionate, caring, and dedicated **Senior** **Health Care Assistant **to provide support for patients in care and nursing homes in the **Bath, Somerset **area. The Senior Healthcare Assistant must have a passion for working with vulnerable adults. The Senior Healthcare Assistant will be working in care and nursing homes...
-
Digital Content Assistant
2 months ago
Bath, United Kingdom Kingswood Senior School Full time**Ignite the Potential of Kingswood!** - Are you looking for a role that doesn’t mean sitting at a desk from 9-5? - Do you thrive when part of a buzzy, busy and warm community? - Can you capture the feeling of a moment in a still, a video or just a few words? - Are you looking to learn new skills and help develop a Marketing strategy? We are looking for a...
-
Evening Customer Support Specialist
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom Telet Full timeJoin Our Team as an Evening Customer Support Specialist We are seeking a motivated Customer Support Specialist to become a vital part of our team at Telet, a prominent UK Mobile Network Operator. This is an entry-level opportunity that offers a chance to grow within a dynamic organization. As a full mobile operator member of the GSMA, we are dedicated to...
-
Senior Care Assistant
3 months ago
Bath, United Kingdom Hallmark Care Homes Full timeJoin Midford Manor as a Senior Care Assistant - Nights! Part Time or Full Time hours available Shifts: 8pm to 8.15am Needed to join our team now! Are you an experienced Senior Care Assistant or ready to take the next step in your career? Do you hold an NVQ level 3 or are well on your way to qualifying? At Midford Manor, a brand new luxurious,...
-
Senior Care Assistant
3 months ago
Bath, United Kingdom Hallmark Care Homes Full timeJoin Midford Manor as a Senior Care Assistant - Nights and Days! Full Time hours available Shifts: 8pm to 8.15am Needed to join our team now! Are you an experienced Senior Care Assistant or ready to take the next step in your career? Do you hold an NVQ level 3 or are well on your way to qualifying? At Midford Manor, a brand new luxurious,...
-
Senior Software Developer
3 months ago
Bath, United Kingdom Alcumus Full timeThe Senior Developer role holds responsibility for working closely as part of a team of software developers in the creation of high-quality software applications within an Agile environment and keeping up to date with the latest relevant technological innovations In addition, this role will be responsible for assisting the Tech & Product Leadership team in...
-
Senior Care Assistant
4 weeks ago
Bath, United Kingdom Care UK Full timeFull Time Nights Position Available! - Alternative Weekend Working Required!Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Senior Care Assistant.The RoleLeading and supervising your shiftCase managing residents and...
-
Senior Care Assistant
1 month ago
Bath, United Kingdom Care UK Full timeFull Time Nights Position Available! - Alternative Weekend Working Required!Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Senior Care Assistant.The RoleLeading and supervising your shiftCase managing residents and...
-
Senior Care Assistant
4 weeks ago
Bath, United Kingdom Care UK Full timeFull Time Nights Position Available! - Alternative Weekend Working Required!Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Senior Care Assistant.The RoleLeading and supervising your shiftCase managing residents and...