Senior Helpdesk Assistant

1 month ago

Bath, United Kingdom University of Bath Full time

Join our busy Helpdesk team located at the heart of campus, within the Student Support and Safeguarding Department, in supporting our students to have the best University experience

The role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the information, advice and support available, enabling them to fully benefit from their academic and broader experience.

Your primary focus will be working on our Helpdesk facilitating an in-person service and providing administrative support for the specialist teams within the department. This can mean a diverse workload which is often demanding and can include interacting with and supporting students and parents in distress. 

As a Senior Helpdesk Assistant, you will act as the first point of escalation and will be responsible for oversight of various admin tasks and projects. You will also play a key role in decision making and shaping new processes. You will report to the Operations Team Leader in Student Support and Safeguarding.

You will possess excellent communication and customer service skills, with experience of working in a service environment and comprehensive IT and organisational skills. 

Further information

This is a full-time, permanent post of 36.5 hours per week.

The role will require a mixture of home working and office-based working on our main university campus.

Student Support and Safeguarding offers a 9-day working fortnight to full time staff members and arrangements will be made post-interview, should the successful candidate want to take advantage of this scheme.

For an informal discussion about the role please contact Steve Lawrence, Deputy Director (Student Access and Advice) at sgl21@bath.ac.uk. However please note that all applications must be made on the university recruitment system and cannot be submitted directly to this address.

What we can offer you

  • a very generous employer contributory pension scheme
  • generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
  • we are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements
  • an excellent reward package that recognises the talents of our diverse workforce
  • a wide range of personal and professional development opportunities

Find out more about our benefits.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the University of Bath a great place to work.

Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

£25,138 to £28,759. Grade 5, per annum

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