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General Manager
2 months ago
We are proud to be recognised as one of the best places to work in Hospitality. Looking after people is at the core of what we do and we work hard to make life at Dishoom the best it can be. Since 2010, our restaurants have celebrated the Irani cafes and all of the food and drink of Bombay. We have Dishoom Cafes across London, Edinburgh, Manchester and Birmingham.
Our Permit Rooms can be found in Brighton and Cambridge, with our newest Bar-Cafe opening in Oxford later this year Plus, we have a range of kitchens in London to ensure our guests can enjoy our food at home
As well as running busy sites with big teams, we also understand the importance of doing more. From planting trees with our teams in the UK & India, tying Rakhis with our guests, to our dedication to helping to feed children through Meal for a Meal. Since January 2024, we have donated 20 million meals and counting, and as a Dishoomwalle you contribute 55 meals per shift
We are opening our newest Permit Room Bar-Cafe this Autumn in Oxford, and looking for a General Manager to join this new team Our Permit Rooms are a space dedicated to seriously good food, the most delicious and sincere tipples, great music and good cheer. We've just taken top spot for Best Cocktails in the Bravo awards 2024
How we'll support you
At Dishoom, we care about supporting you and your well-being (inside and outside of work). With this, we tend to think about our team's well-being in four different ways:
Financial
Free weekly wage advances and emergency cash.
Access to our savings support & financial health planning tool.
Up to 50% off when dining at Dishoom with friends and family. Plus, Dishoom Black card with a monthly allowance for treating friends and family in our cafes in your own time.
Mental & Physical
All Babus (Managers) are fully trained in mental health support & First Aid.
Dedicated support from our confidential advice helpline - available to you or someone in your household - 24 hours a day, 365 days of the year.
Private Healthcare for you and your family.
Free fitness sessions every month (including yoga and spin classes). Plus, discounted memberships with leading gyms and studios.
Calling all cricket fans, we have our very own Dishoom Premier League (an in-house cricket tournament) where you get to compete with your team at Lord's.
Social
We're a growing company and love nothing more than bringing our teams (and families) together to celebrate everyone's hard work across the year.
You'll be invited to our:
Bombay Bootcamp - an incredible once-in-a-lifetime guided tour of Bombay with our co-founders (over 200 people attended last year)Family Mela (Family summer festival)Huge Christmas celebrationPlus, we host regular team events across our cafes.
What to expect:
Free team meals every shift, plus all the Chai you can drinkCompetitive salary inclusive of tronc. We pay on a monthly basis.A full-time role working across 5 days, Monday - Sunday availability required.We're an all day dining Cafe, meaning our teams work a variety of daytime and evening shifts (not the usual always late nights)Access to our award-winning training programmes and support. We focus on your development from day one and proudly promoted 211 Dishoomwalles last yearThe usual number of days holiday a year - paid for, including tronc. Our sites are closed Christmas Day and Boxing Day, and if you have children, we'll provide one extra day to take them to their first day at school.No uniforms here - smart casual and comfortable is key, and of course trainers are fine.Have you got Seva?
We believe we are at our happiest when we are contributing to the world to the best of our abilities. This goes beyond just serving people, we take them in and truly look after them. Guests and team alike.
Like any restaurant operation, our Babus' (Managers) are imperative to the success of our business. We genuinely couldn't do what we do without them
Dishoom is busy; we see on average 8,000 guests through our doors each week, and we are lucky enough to have (quite regularly) people waiting to dine with us. But, with that comes managing wait times of up to 90 minutes in the most big-hearted way, on top of the responsibility of huge teams to lead and nurture.
However, at Dishoom on a busy evening shift, there is the support of multiple other Babus (Managers) plus 40-50 Dishoom-wallas, all fully focused in their roles to support one another. Also, you are empowered to do the right thing when no one is looking. We never want to deter from our service standards, and aim to pursue unreasonable hospitality to our guests every day through Seva.
On top of that, our healthy pay, plentiful benefits and well-being support we have in place aren't too bad either Our Babus' Day out and Christmas celebration as our way of saying "thank-you" to our teams for 2023, was our best yet
So, what are we looking for?
You have been working as a Senior General Manager/ Senior Training support Manager/ Openings General Manager in a high volume, multi-faceted bar/restaurant environment for the past few years. You're first-class in everything you do and want to find an operation that's as obsessive about quality as you are and help you flourish.You're a great leader who really cares about your people. Your big-hearted approach will make coaching and developing other members of the team a natural focus.Your attention to detail is second to none. All paperwork, health and safety and other controls are handled with the utmost care and attentionYou have a genuine commitment to making people happy - guest and team alike - ensuring you have one of the happiest teams in the business and guests that turn into regulars and regulars into friends.You never compromise on the quality and performance of the restaurant. You seek tough feedback and raise the standards every day to ensure you exceed everyone's expectations.At Dishoom - everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us.
General Manager, Senior General Manager, Operations Manager, Multi-site Manager, Openings General Manager, Hospitality, Food & Beverage, Restaurants.
