Contract Manager
2 months ago
- Coventry
- Sheffield
- Southport
- Durham
Key responsibilities
- Understand and deliver all contractual terms
- Communicate any on site client changes to line manager.
- Communicate regularly with client (as agreed)
- Action plans are completed following client satisfaction surveys
- Analyse and manage effectively all in unit costs.
- Monitor and manage GP
- Ensure cost and sales records are accurately inputted and maintained
- All food wastage is recorded and minimised
- Ensure all customer requirements are communicated to all departments in advance to ensure effective planning
- Complete labour schedule within the labour budget
- Effectively minimise any agency and overtime spend
- Adjust labour schedule in line with sales
- Taking reasonable care for your own health and safety and that of others who may be affected by what you do or what they fail to do.
- Implement all relevant HSE procedures within the unit and review them as appropriate.
- Senior management experience leading and inspiring operational teams, working within brand guidelines to deliver results.
- Developed and led the implementation of change programme to deliver operational benefits.
- Experience in highly commercial and price-sensitive markets
- Excellent communication and presentation skills
- Significant experience at a senior management level
- Experience in managing complex and multiple stakeholder relationships.
- Demonstrable financial acumen
- Excellent management skills & ability to demonstrate change management through a team.
- Have a proven track record of client/customer satisfaction.
- IT & computer literate
- Track record of growing sales and retaining business
- Catering, facilities management, or retail background
- Experience in managing contract catering delivery.
- Self-motivated and able to adapt to a changing environment.
- Project / Change management experience
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