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Customer Learning Solutions Specialist

2 months ago

York, United Kingdom Danaher Full time

Be part of something altogether life-changing

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us â working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity â so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

The Customer Learning Solutions Specialistâ for Cytiva is responsible for supporting our customers with learning programs which enable optimal development and manufacture of therapies through Cytiva solutions.

This position is part of the Learning Solutions organization located in Marlborough, Massachusetts and will be remote. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

What you will do:

  • Be an expert in Cytiva customer learning programs, supporting our commercial team in customer conversations on the value and adoption of those programs.
  • Lead effective customer demonstrations of reality experience learning programs, realizing the value of accelerated learner competence.
  • Engage with customers to understand their education needs relating to Cytiva products, identifying pain points, and determining how the specialized learning programs can address those requirements.
  • Provide seamless customer onboarding experience for all blended learning programs, accelerating adoption, and ensuring consistent customer value.
  • Provide customer feedback and market insight to product management to enable development and enhancement of Cytivaâs blended learning offering.

Who you are:

  • You will have experience working with internal stakeholders, of varying styles and expertise
  • You will have experience with adult learning principles and programs.
  • 5+ years experience working in the life science industry or scientific background
  • You will have exceptional and compelling oral and written communications skills, while being both diplomatic and persuasive. 
  • 5+ years experience in commercial, learning and development or related field

It would be a plus if you also possess previous experience in:

  • Experience with virtual and augmented reality training to accelerate competence.
  • 2+ years experience of working with large or multinational companies
  • 2+ years experience in a life science commercial role.
  • 5+ years in learning and development design or implementation role
  • Bachelorâs Degree in Learning and Development, Life Sciences, or related

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrowâs science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whatâs next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.