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Customer Experience Coordinator

3 months ago

Princes Risborough, United Kingdom Hays Full time
Customer Service Coordinator, Princes Risborough, Salary £25000

Your new company
A well established and growing company based in Princes Risborough are seeking a Customer Service Coordinator to join them.

Your new role
As the Customer Service Coordinator, your responsibilities will be as follows:

  • To ensure all orders received are input onto a bespoke order system within agreed SLA'S accurately and efficiently whilst managing customer expectations and queries to a high standard.
  • To provide a first point of contact for all customers by answering any questions and queries over the phone or by email in a professional and timely manner.
  • To provide support and comprehensive product and service information whilst building first class relationships with the customer base. Exceeding customer expectations.
  • To provide holiday and sickness cover for the showroom as and when required on a rota basis.
  • Investigating and actioning any credit queries in liaison with the Finance Department.
  • Update retailer portals where necessary
  • Requesting and updating special codes for bespoke products
  • Resolving customer queries the first time they are raised, liaising with other departments to ensure resolution
  • Booking technician visits as and when required
  • Ordering spare parts as and when required
This is a varied position with great potential to grow into the role and learn on the job.

What you'll need to succeed
In order to be successful in applying for the position of Customer Service Coordinator you will be:
  • Organised, have excellent attention to detail, good computer skills and be willing to undertake a variety of administration tasks.
  • Previous experience in a similar role is ideal


What you'll get in return
As the Customer Service Coordinator you will receive:
  • A competitive salary of £25000
  • This is a fully office-based position, with the opportunity to work with a great, friendly and welcoming team
  • Working hours are 9-5 Monday to Friday with 30 minutes for lunch


What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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