Desktop Support Engineer
1 month ago
EUC Desktop Engineer
Aylesbury (Mon-Fri onsite)
£20.74 per hour (umbrella)
Responsible for providing proximity based support for the end user computing estate. A motivated and dynamic individual is required to join a progressive team supporting the organisation.
RESPONSIBILITIES
• Drive high levels of customer service and satisfaction
• Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance
• Provide effective Problem management through trend analysis and investigation
• Provide remote and hands-on support for all end user computing software and devices employed by the Trust
• Ensure excellent verbal and written communications are applied at all times
• Build, install, troubleshoot and repair software and hardware issues related to desktop/laptop and mobile devices
• Provide technical support for the Trust’s healthcare applications
• Ensure appropriate and up-to-date documentation is maintained at all times
• Adhere to the Trust’s internal processes and procedures
• Flexibility to travel and move equipment between the Trust’s sites
• Complete desk and equipment moves
• Assist colleagues and drive positive team work
• Assist and mentor Service Desk colleagues
• Identify areas of improvement
• Act as resource for Projects when required
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