Desktop Support Engineer

3 weeks ago


Aylesbury, Buckinghamshire, United Kingdom Venn Group Full time

EUC Desktop Engineer
Aylesbury (Mon-Fri onsite)
£20.74 per hour (umbrella)

Responsible for providing proximity based support for the end user computing estate. A motivated and dynamic individual is required to join a progressive team supporting the organisation.

RESPONSIBILITIES


• Drive high levels of customer service and satisfaction


• Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance


• Provide effective Problem management through trend analysis and investigation


• Provide remote and hands-on support for all end user computing software and devices employed by the Trust


• Ensure excellent verbal and written communications are applied at all times


• Build, install, troubleshoot and repair software and hardware issues related to desktop/laptop and mobile devices


• Provide technical support for the Trust's healthcare applications


• Ensure appropriate and up-to-date documentation is maintained at all times


• Adhere to the Trust's internal processes and procedures


• Flexibility to travel and move equipment between the Trust's sites


• Complete desk and equipment moves


• Assist colleagues and drive positive team work


• Assist and mentor Service Desk colleagues


• Identify areas of improvement


• Act as resource for Projects when required


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