Onsite Technical Support Analyst
4 weeks ago
Onsite Technical Support Analyst (1st/2nd Line) â Marsh â London
The company:Â Marsh
Marsh is a leader in insurance broking and innovative risk management solutions, we help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk with over 35,000 colleagues operating in more than 130 countries.
The role:Â Onsite Technical Support Analyst
An exciting opportunity has arisen for an Onsite Technical Support Analyst to provide technical support within the Service Management (SM) Department of Marsh & McLennan Companies and Oliver Wyman in Baker Street, London.
Being the first point of contact on any technology-related process, application or device, you will be providing 1st, 2nd and in some cases 3rd Line support to employees of Oliver Wyman; by diagnosing, reporting and resolving or correcting hardware and software problems.
You will manage all aspects of the installing, maintaining and troubleshooting hardware and software according to company standards â reconfiguring existing systems or performing system upgrades as required. Â This will require monitoring and escalating issues until resolution, closure or handoff to a specialised support team.
This position will require the successful individual to provide technical support to users based in UK territories; therefore the shift pattern will be between Monday â Friday, between 7am and 7pm.
What can you expect?
- To join one of the largest industries within financial services that offers long term career development opportunities
- To be part of a team who collectively deliver client solutions â as a team
- To be trained in all aspects of the job by experienced colleagues
- You can expect to work in a fast-paced team
What you will be rewarded with?
- Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.
- You will get in-depth on the job training and learn about insurance, insurance broking as well as building relationships within the business and outside with our partners.
We will rely on you to:
- Provide Desktop Support by supporting users in diagnosing, reporting and resolving or correcting hardware and software problems.
- Install, maintain and troubleshoot hardware and software according to company standards â reconfigures existing systems and/or performs system upgrades as required
- Perform activations via Mobile Iron and support iOS devices.
- Assist with setup, and operation of audio-visual hardware as required by end user including the support of Zoom rooms (order / build / setup and support).
- Log all issues with appropriate documentation as requested
- Route calls to appropriate support teams as per described troubleshooting steps
- Monitor and escalate issues until resolution, closure or the appropriate group has accepted.
What you need to have:Â
- Experience of working within a similar capacity for a Service Desk or as a Desktop Engineer.
- Bachelorâs degree in computer science or equivalent is desired
- Technical Troubleshooting experience.
- Familiar with a variety of the fieldâs concepts, practices, and procedures
- Must have excellent verbal and written communication skillsÂ
What makes you stand out:
- Ability to work within a team and happy to support senior colleagues
- A âcan doâ attitude.
- Hardware Support Experience
- Analytical, creative and resilient
About us
Marsh is the worldâs leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.
Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.
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