1st Line Support Engineer
4 weeks ago
- Act as a bridge between clients and the wider PPS business and teams Deliver a rapid response to all tickets and alerts to ensure a quality service and any BAU disruption is keep to a minimum.
- Make system changes in line with strict Change Management processes
- Provide recommendations for improvement to services with the purpose of increased availability, improved service levels, reduced costs, and improved convenience and satisfaction by reducing the number of operational problems
- Ensure regular and effective communications with clients and internal stakeholders using ticket management for a crisp audit of all actions
- Investigate and diagnose problems using relevant subject matter experts to assess and analyse root causes
- Maximise Ticket workflows by working within published and contractual SLA's, escalating where necessary
- Be a voice and resolver during any and all Major Incidents, capable of taking the lead in Scribing, Time keeping, Communications
- Staying up to date with all current PPS technologies by making time inside and outside of working hours
- Assess and build action/development plans for current & future technology knowledge & skills that are required within the Sop's wider team, to succeed in Service Delivery.
- Optimise Support ticket/workflows in line with Support Standards and Procedures to deliver a high and consistence performance, whilst also committing to the adherence of the client SLA.
- Proactively identify any potential disruption to any or all products & services for our clients.
- Demonstratable problem solving and ownership skills
- SQL - Experience in complex writing SQL queries And/Or
- Unix - Highly capable and demonstratable effective competence And/Or
- Java - Ability to read Java code And/Or
- Experience in the definition and design of complex solutions
- Proven experience in client relationship management
- Fluent English
- MS Office
- AppDynamics
- Jira/Jira Service Desk
- Confluence
- OpsGenie
- Citrix
- Well organized - able to plan own work and track progress against a plan.
- Methodical worker, high attention to detail Tenacious problem solver.
- Flexible, can cope with changing priorities.
- Strong communicator, both written & oral. Able to explain technical issues and solutions to peers.
- Self-starter, team player.
- Able to build relationships with external companies
- Excellent interpersonal skills
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1st Line Support Engineer
2 months ago
Swindon, United Kingdom 100% IT Recruitment Full time1st Line Support Engineer Lyneham nr Swindon - Onsiteup to £25,000 + Full Benefits This is a fantastic opportunity for you, an experienced 1st Line IT Support Engineer with SC Security Clearance (or able to obtain, or Lapsed SC Clearance), to join a leading IT Support company, based on site at a very large and prestigious site in Lyneham near to Swindon...
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1st Line Support Engineer
2 months ago
Swindon, United Kingdom 100% IT Recruitment Ltd Full time1st Line Support Engineer Lyneham nr Swindon - Onsiteup to £25,000 + Full Benefits This is a fantastic opportunity for you, an experienced 1st Line IT Support Engineer with SC Security Clearance (or able to obtain, or Lapsed SC Clearance), to join a leading IT Support company, based on site at a very large and prestigious site in Lyneham near to Swindon and...
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1st Line Support Engineer
1 month ago
Swindon, United Kingdom The People Network Full timeFrontline Technical Support Engineer (SHIFTS) Hybrid – Swindon, Wiltshire We are currently hiring for a Frontline Technical Support Engineer to join our clients growing Service Operations team, who collectively deliver world-class, seamless 24/7 IT operations support, through effective system monitoring and providing a professional and provide highly...
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**1st Line Technical Support Specialist**
5 days ago
Swindon, Swindon, United Kingdom Hays Specialist Recruitment Limited Full timeWe are seeking a skilled **1st Line Technical Support Specialist** to join our team at Hays Specialist Recruitment Limited. In this role, you will provide technical support to our clients, working in a hybrid environment with 2 days in the office and 3 days working from home.**Key Responsibilities:**Provide technical support to clients via phone, email, and...
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**1st Line Technical Support Specialist**
5 days ago
Swindon, Swindon, United Kingdom Hays Specialist Recruitment Limited Full timeWe are seeking a skilled **1st Line Technical Support Specialist** to join our team at Hays Specialist Recruitment Limited. In this role, you will provide technical support to our clients, working in a hybrid environment with 2 days in the office and 3 days working from home.**Key Responsibilities:**Provide technical support to clients via phone, email, and...
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1st Line Support Engineer
1 week ago
Swindon, United Kingdom The People Network Full timeFrontline Technical Support Engineer (SHIFTS)Hybrid – Swindon, WiltshireWe are currently hiring for a Frontline Technical Support Engineer to join our clients growing Service Operations team, who collectively deliver world-class, seamless 24/7 IT operations support, through effective system monitoring and providing a professional and provide highly...
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1st Line Support Engineer
4 weeks ago
Swindon, Swindon, United Kingdom The People Network Full timeFrontline Technical Support Engineer (SHIFTS)Hybrid - Swindon, WiltshireWe are currently hiring for a Frontline Technical Support Engineer to join our clients growing Service Operations team, who collectively deliver world-class, seamless 24/7 IT operations support, through effective system monitoring and providing a professional and provide highly engaged,...
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1st Line Support Engineer
4 weeks ago
Swindon, United Kingdom The People Network Full timeFrontline Technical Support Engineer (SHIFTS)Hybrid - Swindon, WiltshireWe are currently hiring for a Frontline Technical Support Engineer to join our clients growing Service Operations team, who collectively deliver world-class, seamless 24/7 IT operations support, through effective system monitoring and providing a professional and provide highly engaged,...
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1st Line Support Engineer
2 weeks ago
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Helpdesk Support
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Helpdesk Support
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Graduate 1st Line Helpdesk Support
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Technical Support Specialist
24 hours ago
Swindon, Swindon, United Kingdom Hays Specialist Recruitment Limited Full time{"h1": "1st Line Support Engineer Opportunity", "p": "We are seeking a skilled 1st Line Engineer to join our team at Hays Specialist Recruitment Limited. In this role, you will provide technical support and assistance to our clients, working from our office 2 days a week and remotely 3 days a week.", "ul": [{"li": "Experience in a similar 1st line support...
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Technical Support Specialist
21 hours ago
Swindon, Swindon, United Kingdom Hays Specialist Recruitment Limited Full time{"h1": "1st Line Support Engineer Opportunity", "p": "We are seeking a skilled 1st Line Engineer to join our team at Hays Specialist Recruitment Limited. In this role, you will provide technical support and assistance to our clients, working from our office 2 days a week and remotely 3 days a week.", "ul": [{"li": "Experience in a similar 1st line support...
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Business Support Administrator
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First Line Support
3 weeks ago
Swindon, United Kingdom The People Network Full timeFrontline Technical Support Engineer (SHIFTS)Hybrid – Swindon, Wiltshire We are currently hiring for a Frontline Technical Support Engineer to join our clients growing Service Operations team, who collectively deliver world-class, seamless 24/7 IT operations support, through effective system monitoring and providing a professional and provide highly...