1st Line Support Engineer
4 weeks ago
- Act as a bridge between clients and the wider PPS business and teams Deliver a rapid response to all tickets and alerts to ensure a quality service and any BAU disruption is keep to a minimum.
- Make system changes in line with strict Change Management processes
- Provide recommendations for improvement to services with the purpose of increased availability, improved service levels, reduced costs, and improved convenience and satisfaction by reducing the number of operational problems
- Ensure regular and effective communications with clients and internal stakeholders using ticket management for a crisp audit of all actions
- Investigate and diagnose problems using relevant subject matter experts to assess and analyse root causes
- Maximise Ticket workflows by working within published and contractual SLA's, escalating where necessary
- Be a voice and resolver during any and all Major Incidents, capable of taking the lead in Scribing, Time keeping, Communications
- Staying up to date with all current PPS technologies by making time inside and outside of working hours
- Assess and build action/development plans for current & future technology knowledge & skills that are required within the Sop's wider team, to succeed in Service Delivery.
- Optimise Support ticket/workflows in line with Support Standards and Procedures to deliver a high and consistence performance, whilst also committing to the adherence of the client SLA.
- Proactively identify any potential disruption to any or all products & services for our clients.
- Demonstratable problem solving and ownership skills
- SQL - Experience in complex writing SQL queries And/Or
- Unix - Highly capable and demonstratable effective competence And/Or
- Java - Ability to read Java code And/Or
- Experience in the definition and design of complex solutions
- Proven experience in client relationship management
- Fluent English
- MS Office
- AppDynamics
- Jira/Jira Service Desk
- Confluence
- OpsGenie
- Citrix
- Well organized - able to plan own work and track progress against a plan.
- Methodical worker, high attention to detail Tenacious problem solver.
- Flexible, can cope with changing priorities.
- Strong communicator, both written & oral. Able to explain technical issues and solutions to peers.
- Self-starter, team player.
- Able to build relationships with external companies
- Excellent interpersonal skills
-
Swindon, Swindon, United Kingdom Hays Specialist Recruitment Limited Full timeWe are seeking a skilled **1st Line Technical Support Specialist** to join our team at Hays Specialist Recruitment Limited. In this role, you will provide technical support to our clients, working in a hybrid environment with 2 days in the office and 3 days working from home.**Key Responsibilities:**Provide technical support to clients via phone, email, and...
-
Swindon, Swindon, United Kingdom Hays Specialist Recruitment Limited Full timeWe are seeking a skilled **1st Line Technical Support Specialist** to join our team at Hays Specialist Recruitment Limited. In this role, you will provide technical support to our clients, working in a hybrid environment with 2 days in the office and 3 days working from home.**Key Responsibilities:**Provide technical support to clients via phone, email, and...
-
Technical Support Specialist
2 days ago
Swindon, Swindon, United Kingdom The People Network Full timeJob Title: Graduate 1st Line Helpdesk SupportJob Summary:We are seeking a highly skilled and motivated Technical Support Specialist to join our team at The People Network. As a Frontline IT Support Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring seamless 24/7 IT operations support.Key...
-
Technical Support Specialist
2 days ago
Swindon, Swindon, United Kingdom The People Network Full timeJob Title: Graduate 1st Line Helpdesk SupportJob Summary:We are seeking a highly skilled and motivated Technical Support Specialist to join our team at The People Network. As a Frontline IT Support Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring seamless 24/7 IT operations support.Key...
-
Principal Overhead Line Engineer
2 hours ago
Swindon, Swindon, United Kingdom AECOM Full timeAbout the RoleWe are seeking a highly skilled and experienced Principal Overhead Line Engineer to join our team at AECOM. As a key member of our OLE team, you will be responsible for managing and delivering safe, economical, and quality projects for a variety of clients.Key ResponsibilitiesUndertake design duties as a Contractors Responsible Engineer for OLE...
-
System Support Engineer
1 month ago
Swindon, Swindon, United Kingdom KBR Full timeTitle:System Support EngineerAbout KBR and the ProjectKBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of...
-
Overhead Line Design Engineer
4 days ago
Swindon, Swindon, United Kingdom AECOM Full timeAbout the RoleWe are seeking a highly skilled Overhead Line Design Engineer to join our team at AECOM. As a key member of our OLE team, you will be responsible for delivering safe, economical, and quality projects for our clients.Key ResponsibilitiesUndertake design duties for OLE design schemes, producing technical designs for OLE, including layout plans,...
-
Overhead Line Design Engineer
3 days ago
Swindon, Swindon, United Kingdom AECOM Full timeAbout the RoleWe are seeking a highly skilled Overhead Line Design Engineer to join our team at AECOM. As a key member of our OLE team, you will be responsible for delivering safe, economical, and quality projects for our clients.Key ResponsibilitiesUndertake design duties for OLE design schemes, producing technical designs for OLE, including layout plans,...
-
Technical Support Specialist
4 days ago
Swindon, Swindon, United Kingdom The People Network Full timeJob Title: Graduate 1st Line Helpdesk SupportJob Summary:We are seeking a highly motivated and detail-oriented Graduate 1st Line Helpdesk Support to join our team at The People Network. As a key member of our Service Operations team, you will play a critical role in delivering world-class IT operations support to our clients.Key Responsibilities:Provide...
-
Overhead Line Design Engineer
2 hours ago
Swindon, Swindon, United Kingdom AECOM Full timeAbout the RoleWe are seeking a highly skilled Overhead Line Design Engineer to join our team at AECOM. As a key member of our Transportation team, you will be responsible for delivering safe, economical, and quality projects for our clients.Key ResponsibilitiesUndertake design duties for OLE design schemes, producing technical designs for OLE, including...
-
Senior Overhead Line Design Engineer
2 days ago
Swindon, Swindon, United Kingdom AECOM Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Overhead Line Design Engineer to join our team at AECOM. As a key member of our OLE team, you will be responsible for managing and delivering safe, economical, and quality projects for a variety of clients.Key ResponsibilitiesAct as the Contractors Responsible Engineer and Lead designer...
-
Senior Overhead Line Design Engineer
2 days ago
Swindon, Swindon, United Kingdom AECOM Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Overhead Line Design Engineer to join our team at AECOM. As a key member of our OLE team, you will be responsible for managing and delivering safe, economical, and quality projects for a variety of clients.Key ResponsibilitiesAct as the Contractors Responsible Engineer and Lead designer...
-
Technical Support Specialist
3 weeks ago
Swindon, Swindon, United Kingdom 100 Percent Full time £25,000Technical Support Specialist Join a dynamic team as a Technical Support Specialist, where you will play a crucial role in delivering exceptional IT assistance. This position offers a competitive salary and comprehensive benefits. Key Responsibilities: Provide 1st Line IT support to clients, ensuring adherence to service level agreements. Deliver assistance...
-
Technical Support Engineer
1 day ago
Swindon, Swindon, United Kingdom The People Network Full timeJob SummaryThe People Network is seeking a highly skilled Technical Support Engineer to join our Service Operations team. As a Frontline Technical Support Specialist, you will be responsible for delivering world-class, seamless 24/7 IT operations support to our clients.Key ResponsibilitiesProvide rapid response to all tickets and alerts to ensure a quality...
-
Technical Support Engineer
2 days ago
Swindon, Swindon, United Kingdom The People Network Full timeJob SummaryThe People Network is seeking a highly skilled Technical Support Engineer to join our Service Operations team. As a Frontline Technical Support Specialist, you will be responsible for delivering world-class, seamless 24/7 IT operations support to our clients.Key ResponsibilitiesProvide rapid response to all tickets and alerts to ensure a quality...
-
Technical Support Engineer
4 days ago
Swindon, Swindon, United Kingdom The People Network Full timeJob SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at The People Network. As a Frontline Support Specialist, you will be responsible for delivering world-class IT operations support to our clients.Key ResponsibilitiesProvide rapid response to all tickets and alerts to ensure a quality service and minimize BAU...
-
Frontline Technical Support Engineer
1 day ago
Swindon, Swindon, United Kingdom The People Network Full timeJob SummaryThe People Network is seeking a highly skilled and experienced Frontline Technical Support Engineer to join our Service Operations team. As a Frontline Technical Support Engineer, you will be responsible for delivering world-class, seamless 24/7 IT operations support to our clients.Key ResponsibilitiesAct as a bridge between clients and the wider...
-
Frontline Technical Support Engineer
2 days ago
Swindon, Swindon, United Kingdom The People Network Full timeJob SummaryThe People Network is seeking a highly skilled and experienced Frontline Technical Support Engineer to join our Service Operations team. As a Frontline Technical Support Engineer, you will be responsible for delivering world-class, seamless 24/7 IT operations support to our clients.Key ResponsibilitiesAct as a bridge between clients and the wider...
-
Technical Support Engineer
4 days ago
Swindon, Swindon, United Kingdom The People Network Full timeJob SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at The People Network. As a key member of our Service Operations team, you will be responsible for delivering world-class IT operations support to our clients.Key ResponsibilitiesProvide rapid response to all tickets and alerts to ensure a quality service and minimize BAU...
-
Data Scientist
2 weeks ago
Swindon, Swindon, United Kingdom T.D. Williamson Full timeAbout the Role We are seeking a talented Data Scientist to join our team and contribute to the development of cutting-edge solutions for in-line inspection technologies. You will play a vital role in designing, building, and deploying models that enhance our clients' operations. Key Responsibilities Collaborate closely with stakeholders to understand their...