Residential House Manager in Caernarfon

3 weeks ago

Caernarfon, United Kingdom Residential Management Group Ltd Full time

LIVE IN WARDEN ACCOMMODATION PROVIDED CAERNARFON

PERMANENT PART TIME 27 HOURS PER WEEK MONDAY TO SATURDAY

£15,345 + ACCOMMODATION (1 BED ENSUITE APARTMENT) + COUNCIL TAX & UTILITIES PAID

Residential Management Group is a large, established, market leading property management company and we are recruiting a live-in Warden / Residential Housing Manager who will enhance residents' quality of life, by helping to create a warm and friendly environment and by being as helpful, polite and courteous as possible through the fulfilment of the building manager duties.

You'll be based at Glan Y Mor, Turkey Shore, Caernarfon, LL55 1TA an over 55's independent living accommodation, where you will also have your own 1 bedroom, en suite apartment.

You'll be working 27 hours, 9am - 2pm Monday to Friday & Saturday 10am-12pm, with flexibility to deal with emergencies outside of these hours.

Benefits of the Building Manager Role:

  • Annual Salary of £15,345 (equivalent to £10.93 per hour; raising to £12 per hour from 1st April 2024)
  • 1 bedroom apartment with en-suite (suitable for adults only)
  • Council Tax paid
  • Utilities paid
  • Free uniform (trousers, branded polo shirt, fleece and jacket)
  • Paid annual leave + Bank Holidays + Your Birthday off
  • Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more (all to a generous fixed amount), plus 24/7 access to remote GP Services
  • Free onsite parking
  • Pension Scheme matched to up to 7% and Life Assurance (x4)
  • Exclusive savings on travel, shopping, restaurants, supermarkets, fitness, fashion and electronics through our benefits portal.

What are some of the other things I will be doing?

  • Professionally manage the over 55's independent living development, with daily monitoring of residents' wellbeing. NB: you are not required to provide nursing or personal care to residents.
  • Professionally manage the development whilst providing a safe, secure and well maintained environment for residents.
  • Ensure compliance with Fire Safety Regulations by keeping all exits clear from obstruction and making sure fire exits are closed.
  • Regularly check lighting and heating is working correctly.
  • Ensure a friendly, helpful and approachable image and promote good communications between residents and with any person entering the development.
  • Undertake minor maintenance activities and carry out basic maintenance works where appropriate eg changing light bulbs.
  • Maintain adequate stock of cleaning materials (ensuring stored in accordance with COSHH Regulations) and order other items eg light bulbs and other site related equipment
  • Ensure the communal areas of the building, garden and grounds, are cleaned and maintained including litter picking when necessary and keeping laundry areas, refuse areas and the guest suite clean and tidy.
  • Oversee the work of the regular staff visiting the development and also the contractors attending to carry out one off repairs, reporting any issues to the property manager.
  • Aid the efficient operation of the fire defences, recording routine maintenance inspections and weekly tests; also have a thorough understanding of how the call system, door entry and security system on site work (training will be provided).

What skills and experience are we looking for?

  • A friendly positive 'can-do' and flexible work attitude; there may be the occasion you'll need to deal with an out of hours emergency; however non-urgent queries should be dealt with in your working day and not in your personal time.
  • Excellent customer service skills, with previous experience within a customer facing customer service role
  • Confident communicator with excellent communication skills
  • Proven ability to solve problems with diplomacy, empathy and patience
  • Able to complete administrative tasks using relevant IT systems
  • Experience in a similar role is desirable

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