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Brighton Store Manager

4 months ago

BRIGHTON AND HOVE, United Kingdom PUIG Full time
The Opportunity

Founded in 1870 by Cornish barber William Penhaligon, Penhaligon's is an esteemed British fragrance house. Drawing on our 150 year unique heritage and applying a touch of eccentric British charm to all that we do, we're rather obsessed with fragrance. If you're ready to start your olfactive expedition, it would be marvellous to meet you...

We now have an opportunity for a Store Manager to join us leading and inspiring the team, and delivering exceptional customer service.

What you'll get to do

- Ensure standards are of the highest level operationally and the store is well presented at all times

- Support the development of the Fragrance Consultants skills, ensuring teams are fluent in all aspects of product knowledge

- Demonstrate sales leadership, playing an active role on the selling floor

- Ensure the team are empowered and deliver outstanding customer service, creating memorable experiences for our customers

- Build and manage the client database, utilising to increase sales and customer contact

- Manage all special events inclusive of collection previews, client events, sale events and centre events, etc.

- Look after areas of risk management, including physical security, store cash controls, and inventory management

- Understand and execute cash control procedures including bank deposits, safe funds, petty cash

- Partner with operations, logistics & product teams to ensure the right assortment for the store, communicating inventory needs to support the business goal

- Ensure the selling floor is always picture perfect and reflective of current visual direction

- Work with the Education team to deliver all training programs and initiatives to develop the Fragrance Consultants

- Continually evaluate the performance of each Fragrance Consultant and provide constant feedback to ensure results

- Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

We'd love to meet you if you have

- Experience in a niche, luxury environment and pride yourself on excellent customer service

- Results oriented mindset and solutions driven, able to achieve sales targets and inspire your teams to do the same

- Excellent interpersonal skills and you love building relationships

- The ability to influence, negotiate and lead others to action

- Proven experience working with retail KPIs and eventing

- Passion for our brand

A few things you'll love about us

An entrepreneurial, creative and welcoming work culture A range of learning and development opportunities An international company with plenty of opportunities to grow A competitive compensation & benefits package