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Wholesaler Operations Coordinator

3 months ago

Durham, United Kingdom Randstad UK Holding Full time

Wholesale Operations Coordinator

Full Time - Monday to Friday

6 months temporary / fixed term contract

Hybrid role

Office based in Durham

37 hours per week

£12.90 to £16.14 per hour

Key purpose of job

My client is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. They're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021 and again in 2023.

Their vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. To fulfill many of the requirements of their customers they are required to submit operational requests to the Wholesalers in the Non-Household market.

Wholesalers remain the owners of the water and sewerage assets including the networks and meters and are also responsible for many of the data items that ultimately drive customer charges. They are reliant upon Wholesalers to allow us to deliver excellent customer service. To ensure they provide an efficient service to their customers it is vital that they minimise the number of the operational submissions that are rejected by the Wholesalers.

This role will play a pivotal part in helping them achieve its target of no more that 7% of operational requests being rejected. This will be achieved through a combination of quality checks, feedback and reporting of causes and themes of rejections. Key responsibilities Quality Checking * Undertake detailed quality checking of operational requests.

Key responsibilities

Quality Checking

  • Undertake detailed quality checking of operational requests before they are submitted to the relevant Wholesaler.

Feedback

  • Provide feedback on causes of rejections to Team Leaders to help build up the knowledge to prevent future rejections Challenge incorrect rejections
  • Review and challenge rejections where it is believed the rejection is invalid.

Summary of causes and themes

  • Provide weekly summary reports on the causes of rejections to help them develop the necessary training material to address the issues identified.

Key relationships Budget responsibility.

Job specific/technical Desirable * Experience in a utility sector Computer skills Essential * Fully ICT literate with the ability to learn new systems quickly

Personal attributes Essential
  • Attention to detail
  • Confidence to feedback causes of errors to other teams
  • Ability to learn quickly
  • Ability to manage a demanding workload Education/qualifications Essential
  • 5 GCSE's or equivalent

If you would like to apply for the role please apply:

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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