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Customer Service Administrator
3 months ago
Cycle to work scheme
Health & wellbeing programme
On-site parking
Referral programme
Monday to Friday working hours
Continuous training and development
The Company you will be working for;
MTrec Commercial are proudly representing our industry leading client on their search for an experienced Customer Service Administrator to start in June. This is to cover maternity leave with a strong chance of securing a permanent contract due to hard work and dedication If you feel you have the required skills and experience, please apply for an immediate response
The Job you will be doing;
Service contract upkeep ensure that the contracts are all in date, when due ensure MD has quoted and chase for PO, invoice as needed and make sure files are up to date and spreadsheet. Offer maintenance visits via e-mails, letters etc. ensure scheduled in for service dept
Job diary / logistics speak with customers to arrange times for visits send service visit forms raise jobs on both diary system and SAP system book diary for maintenance days, service contracts breakdowns
Appointments booking visits for service to evaluate installation jobs or to do site visits
Quote parts and labour for follow on works
Customer contact liaise with customers keeping them informed on their site visits keep regular contact with service contract customers
Timesheets collect timesheets and process
Overtime claim form checking verify with trackers, MD to sign off timesheets and send to Head Office on time
Site inductions & Contractor safety cards - Collate information on a spreadsheet and set reminders on outlook calendar to re-book inductions. Keep track of JIB & safety passport cards and ensure renewals are booked in good time.
Vehicle register vehicle records to be kept up to date including all maintenance, tax and MOTs.
Maintenance Reports check over maintenance reports following service visits and check if there are recommendations to quote quote for these
Tools and equipment lists to be kept up to date including ensuring all items have been calibrated and the PAT test is up to date.
Calibration equipment and register to be kept up to date.
General Telephone Enquiries
Ad hoc admin duties
About you;
Strong administration skills
Excellent organisational/logistical and planning skills as the team covers the whole of the UK and Ireland
Sound business knowledge
Employee relationship skills with understanding of H & S issues
Interpersonal skills
IT Skills especially word and excel
Time Management skills
Customer focused
Good telephone manner
Diplomacy, tact and mediation skills
You must be customer focused, with a proactive approach to day-to-day work as well as being able to maintain effective relationships with current customers. Experience in Microsoft Word, Excel, Power Point and Outlook is essential, experience of SAP and Protean would be helpful but not essential.
You must be a team player, and be able to contribute towards team goals, equally you must be able to demonstrate the ability to work under own initiative at times.
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