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Break Fix Engineers x 4
2 months ago
Break Fix Engineers x 4
+ long term contract roles
+ 200 to 220 per day
+ SC Cleared roles
Key Skills:
+ Hardware break/fix
+ SC Clearance
Role Description
The Break Fix engineer is responsible for the effective analysis, diagnosis and repair of a range of device types including laptop, tablet, desktop, printer and mobile telephone technologies. The role will also include both internal and external communication to co-ordinate each request from beginning to end.
Responsibilities
- Responsible for repairs on customer equipment including laptops, desktops and mobile devices.
- Diagnosing and troubleshooting computer issues.
- Responsible for upkeep of repair records using internal asset and tracking system (TIMS).
- 80% Hardware break/fix - some knowledge of software tools and operating systems to diagnose, fix & install.
- Uses proactive monitoring procedures to identify problem prevention opportunities and erratic system behaviours.
- Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Including working to service levels and managing ticket in accordance with agreed processes.
- Contribute to knowledge base articles and operational guides, to aid team members and partners to help troubleshoot similar issues.
- Be aware of and observe all Health and Safety procedures in accordance with Company policy.
- Reviews information provided and diagnoses issue based on established procedures and scripts.
- Resolves problems by following scripts and assessing diagnostic information.
- Diagnoses basic problems, initiates basic scripts or loads routine patches to implement the activity.
- Escalates unresolved issues or problems.
- Supports documentation maintenance by updating information and changes as directed.
Personal Skills, Knowledge & Experience
- Fault finding/diagnosis skills
- Ability to work under pressure
- Strong accurate Data Entry Skills required
- Strong people skills.
- Good moral character
- Microsoft Office experience and proficiency in Microsoft Excel
- Positive work history and work ethic
- Available to work extended hours as required
- Has the ability to communicate clearly and concisely
- Experience of various hardware, desktops, laptops, tablets
