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East Kilbride, United Kingdom Escape Full time
Temporary 6 Week Contract

Escape Recruitment Services Commercial Division are recruitment for our client, a successful FMCG company based in East Kilbride, we have an immediate requirement for a Customer Service Advisor to support on a temporary basis estimated to last 6 weeks, possible longer.

Based in a small Customer Service team of 5, you will be responsible for providing exceptional customer service to customers over the telephone and by email.

Responsibilities Include

Communicating with customers and suppliers, both verbally and in writing including over the phone with both inbound and outbound calls, to resolve issues and build relationships
Allocate and resolve supplier queries within SLA's
Record information on the inhouse CRM system and escalate if necessary
Participating in initiatives that help improve the customer service, processes, and proceduresExperience Required

Excellent communication skills
Ideally previous experience of working in a similar customer service role such as contact centre, retail etc
Able to problem solve
Confident IT skills including MS Office and ideally CRM databases
Available to commence employment immediately and support for the full contract duration