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Customer Assistant

3 months ago

Manchester Greater Manchester, United Kingdom Marks and Spencer Part time

Summary

Customer Assistant - Peak Induction Facilitator - Manchester Academy

All the details

Customer Assistant - Peak Induction Facilitator - Manchester Academy

This is a Fixed Term vacancy for a Induction Facilitator as part of the Manchester Academy Team.
This role will solely focus on facilitating the 2-Day MyWelcome Induction for new colleagues joining the business.

Standard Rate of Pay at £12.00 per hour
Contracted to 22.50 hours per week
Based at Manchester Market St store (M1, 1WT)
Must be available every weekend

Due to the nature and responsibilities of this role, all applicants MUST be at least 18 years of age.

Working Pattern:

Week 1:
Sunday 08:30-16:30
Monday 09:00-17:00
Tuesday 09:00-17:00

Week 2:
Monday 09:00-17:00
Tuesday 09:00-17:00
Saturday 08:30-16:30

Working Pattern susceptible to change at Hiring Manager's discretion.

Job Description:
Purpose

  • Confident in delivering and facilitating the Induction Pack
  • Be able to answer new colleagues' queries during sessions
  • Champion new ways of working when introduced through an open mindset and positive attitude
  • Represent the Academy and M&S in the best way possible at all times

Key Accountabilities

  • Skilled to utilise all digital tools and communication channels to do the job
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Have great product knowledge to sell and recommend our products and services
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates, its strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills / Experience

  • Comprehensive knowledge of Microsoft Office Programmes, nominally PowerPoint
  • Comprehensive knowledge of the customer shopping channels that we advertise
  • Comprehensive level of digital capability and use of digital tools and applications

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • People Team
  • BIG