Customer Assistant

7 months ago


Manchester, United Kingdom Switch Advisors Limited Full time

We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met.

**Duties**:

- Assist customers with their inquiries, concerns, and requests in a friendly and professional manner.
- Provide accurate information about products, services, and promotions.
- Upsell additional products or services to customers when appropriate.
- Handle customer complaints or issues with patience and empathy.
- Collaborate with team members to ensure excellent customer service.

**Requirements**:

- Excellent phone etiquette and communication skills to assist customers over the phone.
- Strong organizational skills to prioritize tasks and manage time effectively.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.

**Job Types**: Full-time, Permanent

**Salary**: From £25,081.74 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Manchester (preferred)

Work Location: In person



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